Operations Manager

Job Summary:

The Operations Manager is responsible for making travel and meeting arrangements, preparing reports, and maintaining an appropriate filing system. The role also involves coordinating the repair and maintenance of the building and dialysis machines. Additionally, the Operations Manager has general knowledge of payment collection, receipt issuance, resolving customer billing concerns, and reducing accounts receivable delinquency.

Job Requirements:

• Bachelor’s degree in business administration or any related field such as business management, office management, accounting or human resources.
• General knowledge of building constructions and dialysis machines is an advantage.
• General understanding of accounts receivable and billing processing.

Required Skills/Abilities:

• Proficient in Microsoft Office Suite or similar software
• Strong communication skills are a must.
• Must be proficient with Microsoft Excel, Word and the internet.
• Excellent analytical skill and ability to meet processing deadlines.
• Ability to work independently as well as part of a team.
• Ability to work efficiently under pressure
• Strong attention to detail
• Strong customer service and client relationship building skills.
• Excellent organizational and time management skills.

Job Duties and Responsibilities:

• Carries out administrative duties such filing, typing, copying, binding, scanning etc.
• Answering phone calls, schedules meeting and supports visitors.
• Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
• Renew the business permits of the business such us DOH, PHIC, Bureau of Fire cert and other related tasks.
• Process the PCO documents and attend seminars if needed.
• Accommodate the repairs and maintenance of the building and dialysis machines
• Relieved the billing and collection officer during his/her rest day.
• Received payments and issue Official Receipt to Patients
• Issue Invoice or billing Statement to customers and patients
• Making collection in a professional manner while keeping and improving customer relations.
• Help the billing and collection officer to deposit the sales everyday
• Carry out any other duties instructed by the manager directors or to the BOD’s.

Work Location: In person