Operations Manager

• Conduct regular site inspections, customer meetings and employee engagement sessions to ensure service standards and operational requirements are consistently met.
• Maintain accurate and timely operational records relating to quality, cost control, manpower and other key operational matters in accordance with established management practices.
• Manage site operating costs and manpower deployment within approved budgets, while identifying opportunities to improve productivity and cost efficiency.
• Oversee the selection, onboarding, training, motivation, discipline, safety and general welfare of employees under his/her responsibility.
• Identify and address the training and development needs of supervisors and operational employees, including mandatory WSQ courses and other required trainings.
• Implement and ensure compliance with the Company’s established operational procedures, systems, policies and manuals.
• Ensure adequate manpower coverage across all shifts and that essential operational requirements continue to be fulfilled during manpower shortages or unforeseen circumstances.
• Develop and maintain strong working relationships with customers to ensure service satisfaction, address operational concerns promptly and support the long-term retention and growth of the business.
• Monitor Workplace Safety, Health and Environmental procedures and practices, ensure incidents occurring at the job site are promptly reported and escalated to immediate superior, Head Office and customer, where applicable.
• Liaise with Head Office on the procurement of operating supplies, equipment and uniforms, ensure that all stocks and equipments are properly maintained, accounted for and replenished as required for site operations.
• Monitor and contribute towards the achievement of relevant country KPIs, including employee turnover, sickness rate, Our Voice scorings and Lost Time Injury Frequency (LTIF).
• Support the annual Our Voice Survey, including participation, analysis of results and implementation of action plans to improve the scorings.
• Ensure fair and merit-based recruitment practices in accordance with the Tripartite Guidelines on Fair Employment Practices (TAFEP) when involved in the hiring and selection of employees.
• Ensure compliance with applicable local legislation and regulatory requirements, including the Employment Act, Employment of Foreign Manpower Act and Workplace Safety and Health requirements, as well as relevant ISS corporate governance policies and standards.
• Undertake any other duties and responsibilities as assigned by the Department Head or immediate supervisor.

Requirements

• Diploma or equivalent qualification in Business Administration, Operations Management, Facilities Management or a related field.
• Relevant experience in operations, facilities management, cleaning services or a similar industry will be an advantage.
• Strong leadership and people management skills, with the ability to manage and motivate a diverse workforce.
• Good communication and interpersonal skills, with the ability to build positive relationships with customers and employees.
• Strong organisational and problem-solving skills, with the ability to manage multiple sites or operational matters effectively.
• Good understanding of manpower planning, cost control and operational management.
• Knowledge of workplace safety, employment legislation and regulatory requirements in Singapore.
• Proficient in Microsoft Office applications.
• Able to work independently and handle operational issues in a fast-paced environment.
• Willing to travel between job sites when required.