Operations Manager

Role & responsibilities

Transactional Day to Day Operations

• Disbursement Banking authorisations
• Co-ordination with Bank for payment release
• Vendor / channel partner onboarding approvals
• Daily coordination with branch operations and business teams for movement on logins, sanctions, disbursements
• Verification of payment instructions letter, lien removal letters
• Review of BRD , HLS & UD documents for new developments in system
• Creation and updation of SOPs
• Preparation of monthly management summary decks for Operations Function
• Co-ordination with Finance/Accounts team on GL maintenance and reconciliation
• Co-ordination with Customer Service teams
• Co-ordination with service providers for periodic reviews, monitoring of key metrics and deliverables
• Coordinate with Audit for timely closure / responses
• Monitoring & Tracking of PDD with Business & Branch Ops team
• Upkeep of Masters in core system
• Branch / business support
• Co-ordination with Finance/Accounts for Bank reconciliation, GL maintenance and reconciliation

Strategic Initiatives

• Drive department level projects from concept to implementation.
• Project management for enterprise level initiatives run by the department
• Track achievement of success metrics
• Specifically work with Customer Service Team for capability builds on service related processes
• Automate MIS & strategy for digitizing daily tracking of cases
• Continuously monitor key metrics and take measures for improvement
• Responsible for maintaining, publishing & improving dashboards and review decks
• Establish collaborative relationship with cross-functional team to move strategies forward
• Implementation of Alternate

Preferred candidate profile

• 4-8 Years experience in Loan Operations
• Proficient in MS excel and MS Power Point
• Strong analytical skills
• Strong project management expertise
• Good Understanding of Retail Asset Servicing Operation
• Good Knowledge on Accounting Concepts
• Knowledge on Loan Origination, Loan Management & CRM System
• Knowledge / Experience in handling Mortgage / Education Loan / Corporate Loans