Operations Manager

We're looking for an experienced Operations Manager to help drive the smooth, efficient running of our daily business activities.

Job Summary

The Operations Manager will be responsible for overseeing and coordinating the company's day-to-day operations, ensuring processes run smoothly, teams are aligned, and performance targets are met. This role requires strong leadership, organizational skills, and the ability to communicate effectively across a diverse, multilingual workforce — including fluency in Burmese to support and liaise with Burmese-speaking staff and stakeholders.

Key Responsibilities

• Oversee and manage daily operations across departments to ensure efficiency and productivity
• Develop, implement, and monitor operational policies and procedures
• Coordinate with department heads to align operational goals with company objectives
• Monitor key performance indicators (KPIs) and prepare regular operational reports for management
• Identify areas for process improvement and implement solutions to increase efficiency
• Manage staffing needs, schedules, and resource allocation
• Serve as a communication bridge between management and Burmese-speaking staff, ensuring clarity and understanding across teams
• Handle escalated operational issues and ensure timely resolution
• Ensure compliance with company policies, industry regulations, and licensing requirements
• Support budgeting and cost-control efforts within operational departments
• Assist in onboarding, training, and development of operations staff

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field (or equivalent experience)
• Minimum of 3-5 years' experience in an operations management role, preferably within the gaming, hospitality, BPO, or related industry
• Fluency in Burmese (spoken and written) is required; proficiency in English also required
• Strong leadership and team management skills
• Excellent organizational, problem-solving, and decision-making abilities
• Strong communication skills, both written and verbal
• Proficiency in MS Office and operations/reporting software
• Ability to work under pressure and manage multiple priorities
• Flexibility to work varying shifts if operationally required

What We Offer

• Competitive salary and benefits package
• Stable, long-term career opportunity with an established company
• Collaborative, multicultural work environment
• Opportunities for professional growth and development

Job Type: Full-time

Work Location: Remote