Operations Manager

Roles and Responsibilities:

• Plan, manage and be responsible for the full operations of the cluster of outlets assigned.

  • Lead and motivate the retail team towards meeting sales targets and the company’s required

  standard of customer service. Build and coach a strong team of committed and effective retail

  sales force.

  • Collate sales, trend data, analyse and review to meet the business objectives and to facilitate

  planning.

  • Achieve top line sales revenue and other financial KPIs.

  • Work with merchandising and warehouse teams to ensure that the right products are distributed

  to the stores to meet revenue and inventory objectives.

  • Monitoring and controlling the efficiency of stores on daily basis; including sales performance &

  strategy, inventory management, advertising & promotion and etc.

  • Work closely with the retail team to upgrade skills and knowledge of the team members in order

  to meet the needs of the business.

  • Gather and analyse industry, market and competitor information.

  • Manage customers’ feedback. Work with after sales services Operations team whenever

  necessary.

  • Maintaining relationship, communicating & negotiating with all area partners also implementing

  changes and improvement required by the management.