Operations Manager

Objective:

We are seeking a highly organized, proactive, and detail-oriented Operations Manager to support the day-to-day operations of a growing professional organizing business. This part-time role will work closely with the business owner and a team of organizers to ensure smooth scheduling, client communication, team coordination, and operational efficiency.

The ideal candidate is a strong communicator who enjoys creating systems, managing details, solving problems, and supporting both clients and staff behind the scenes. This position is expected to average approximately 12–20 hours per week with some flexibility in scheduling.

Requirements:

• Schedule – Available 9am-5pm Mon-Fri and one weekend a month.
• Experience - One to two years’ experience providing organizing services to residential clients desired but not required.
• Travel – Must have valid driver’s license and proof of auto insurance or have the ability to arrange own transportation, must be able to travel to clients throughout the 7 counties of the Twin Cities.
• Previous experience in operations, office management, administrative management, or project coordination
• Experience in professional organizing, home services, coaching, or other client-service-based businesses preferred
• Positive attitude and able to work well with the Can the Clutter Team.
• Education - Minimum of High School Graduate.

Physical Requirements:

• speaking, hearing, vision, and manual dexterity sufficient to adequately perform the job
• ability to push/pull up to 75 pounds and lift or move up to 30 pounds frequently
• prolonged standing, walking, and bending

Duties:

Operations & Team Coordination

• Manage and maintain team schedules, calendars, and project assignments
• Coordinate organizer availability and client appointments
• Serve as the primary operational point of contact for staff questions and scheduling issues
• Assist with onboarding and training for new team members
• Maintain operational procedures and internal documentation
• Help improve workflows, systems, and efficiency across the business

Client Communication & Administrative Support

• Respond to client inquiries via email and phone in a timely and professional manner
• Schedule consultations and organizing sessions
• Prepare proposals, project plans, and follow-up communications
• Maintain accurate client records and project notes
• Support client satisfaction through proactive communication and issue resolution

Financial & Business Support

• Track invoices, payments, and basic bookkeeping coordination
• Assist with payroll preparation and contractor/vendor coordination
• Monitor office and organizing supply inventory
• Support reporting and tracking of key business metrics
• Assist the owner with special projects and administrative tasks as needed

Technology & Systems Management

• Manage and maintain digital tools, shared files, and organizational systems
• Support the use of scheduling, CRM, project management, and communication platforms
• Identify opportunities to automate or streamline recurring tasks

Knowledge:

• Knowledge of administrative and operational business practices
• Familiarity with scheduling systems, project management tools, and cloud-based software
• Basic understanding of invoicing, bookkeeping, and small business operations
• Understanding of customer service best practices

Skills

• Excellent organizational and time management skills
• Strong written and verbal communication skills
• Ability to prioritize multiple projects and shifting deadlines
• Strong attention to detail and follow-through
• Proficiency with Microsoft 365 and/or Google Workspace
• Ability to learn new software and systems quickly
• Strong problem-solving and decision-making skills
• Sensitivity and discretion in handling personal belongings and spaces.

Abilities

• Ability to work independently with minimal supervision
• Ability to work collaboratively as a member of a team with colleagues
• Ability to maintain confidentiality and professionalism
• Ability to manage competing priorities calmly and efficiently
• Ability to support and coordinate a small remote or hybrid team
• Ability to anticipate needs and proactively address operational challenges
• Ability to provide excellent customer service to clients and staff
• Ability to empathize and relate to others' needs
• Ability to use good judgment following procedures in support of company policies
• Ability to remain calm under pressure

Can the Clutter is an equal opportunity employer and welcomes candidates from diverse backgrounds.

Pay: $25.00 - $30.00 per hour

Application Question(s):

• This role requires flexibility and the ability to shift priorities when the business owner, a client, or a team member has an unexpected need. Please give a brief example of a time you had to change your plans or priorities on short notice.
• This position requires availability Monday–Friday between 9:00 a.m. and 5:00 p.m., plus one weekend day per month. Are you able to meet this availability requirement?
• This position requires travel to client locations throughout the seven-county Twin Cities area. Do you have a valid driver’s license and proof of auto insurance, or reliable transportation that allows you to travel to client locations?
• The position is part-time, averaging 12–20 hours per week. Are you comfortable with a part-time schedule in this range?
• Please briefly describe your experience with operations, office management, administrative management, project coordination, or a similar role.
• Tell us about your experience working with clients or customers. What types of clients have you worked with?

Work Location: Hybrid remote in Minneapolis, MN 55401