Operations Manager

Exclusive opportunity

Onsite

Operations Manager

Blank Street

Operations Manager

1 month ago

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Important information

Contract type:

Permanent

Salary:

$90,000 – $120,000 / year

Location:

Boston, MA, USA

Work mode:

Onsite

Published on:

10 September 2026

What they need

As an Operations Manager at Blank Street, your greatest responsibility is growing people. You’ll hire, coach, and develop a team of General Managers, helping them become confident leaders who build engaged, high-performing teams across our stores. In a fast-moving and constantly evolving business, you’ll create clarity, build capability, and foster a culture of accountability, hospitality, and continuous learning
By investing in your people, you’ll help scale the next generation of leaders while driving an exceptional experience for both our teams and our customers
Build, coach, and develop a high-performing team of General Managers
Create an engaging culture where people feel supported, challenged, and excited to come to work
Recruit and hire exceptional leaders in partnership with the People Team
Coach managers through performance, development, and employee relations with fairness and care
Ensure every café delivers a consistent, high-quality training experience
Lead labor planning, scheduling, and staffing strategies across your district
Champion exceptional hospitality and hold your teams to Blank Street’s standards for service, quality, and execution
Spend time in stores coaching teams and leading by example
Maintain operational excellence, food safety, cleanliness, and brand standards across every location
Partner with HQ teams to implement new initiatives, launches, and operational improvements
Own the financial performance of your district, including sales, labor, and profitability
Use data and insights to identify opportunities, solve problems, and drive continuous improvement
Build strong relationships within your local communities to grow brand awareness and customer loyalty
Lead through change with clarity, urgency, and empathy in a fast-paced, growing business
Collaborate cross-functionally to improve processes and share best practices
Help develop the next generation of Blank Street leaders
Full Time: 50 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)- A collaborative, hands-on leadership style with the ability to coach, make decisions, and lead through change
Excellent communication, organization, and problem-solving skills
Curious, positive, and committed to continuous learning and growth
Passion for hospitality, developing people, and creating exceptional customer and employee experiences
5+ years of leadership experience in hospitality, retail, or another fast-growing consumer business
Experience leading multiple locations and developing managers
Ability to travel regularly between stores within your market
Strong operational, financial, and business acumen

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