Operations Manager

At mycar, we’re proud industry disruptors, driving innovation and sustainability. We’re one of the largest employers in the automotive service and repair industry, with over 1500 team members and over 270 company-owned stores. Through our national footprint, our teams service local communities with passion and excitement, ensuring care beyond the car.

At our core, we are a people-first organisation. We invest in our team through continual training and exposure to the latest industry technology including the transition to EV, driving safety, performance, and growth.

Our vision is simple – to be a team of auto experts famous for customer care. Our team embodies our values of clarity, agility, commitment, quality, and care, ensuring they are the foundation of everything that we do.

Ready to join the automotive industry leaders? Drive your career with mycar!
   
About the role
Join the Melbourne Leadership Team as an Operations Manager, leading your region across South/East Melbourne with up to 10-12 direct reporting Store Managers.

As an Operations Manager , you will be responsible for coaching and mentoring your people, driving brand engagement in local communities, and maximizing growth and profit potential of the stores in your area. To keep our people, customers and community safe, you will ensure compliance with company policies and procedures, industrial awards/agreements and relevant regulatory standards. 

As people are at the heart of all that we do, your role will be based in-store with your teams to provide you with real time opportunities to lead, develop and mentor your team ensuring they perform, grow and thrive. You will lead by example, with the ability to communicate with people of all seniority levels and backgrounds whilst being an inspirational, energetic and passionate leader, showing an authentic curiosity. 

What you'll be doing

• Manage the day-to-day operations of multiple service centres, including scheduling, inventory management, and staffing
• Oversee the delivery of high-quality automotive services and repairs, meeting strict quality and safety standards
• Develop and implement strategies to improve productivity, efficiency, and customer satisfaction
• Provide strong leadership and coaching to the team of technicians and customer service representatives
• Collaborate with the wider business to identify and implement process improvements
• Monitor and analyse key performance metrics to drive continuous improvements
• Ensure compliance with all relevant industry regulations and internal policies

What we're looking for

• Significant experience in operations managing multiple sites
• Excellent people management and leadership skills, with the ability to motivate and develop a team
• Proven track record of driving operational improvements and enhancing customer satisfaction
• Strong problem-solving and decision-making abilities, with a focus on continuous improvement
• Excellent communication and interpersonal skills, with the ability to liaise effectively with customers and stakeholders
• Hold a current driver’s licence as this role will require frequent store visits

What we offer

• Comprehensive training and ongoing professional development
• Discounts on automotive services and products & everyday expenses
• Health and wellbeing initiatives
• Employee recognition and reward programs
• Car Allowance
• Autonomy and ownership of a large, impactful retail/automotive region
• Opportunity to lead a successful portfolio, shape culture, and drive results
• Access to ongoing professional development and leadership support
• Work within a values-driven, people-first environment

If you’re a hands-on leader who thrives on building strong teams, driving performance, and creating great customer experiences, we want to hear from you.

People First Perks
Through our commitment to our people-first culture, we offer our mycar team a range of competitive benefits designed to make their life that little bit easier!

Take advantage of not only a great culture, but revel in our professional development programs designed to help continue to build and grow your career, wellness programs, and a huge range of discounts on the services we provide.

Belonging at mycar
At mycar we value the diverse backgrounds, experiences and contributions that each person brings; what makes you unique, makes us better! No two days are the same; we’re dynamic and full of passionate teams challenging new ideas through collaboration.

If you require support with your application/reasonable adjustments for the interview process, we want to hear from you.