Operations Manager

Description Collaborate with cross-functional teams to develop and implement strategies that enhance the customer experience.

Liaise with clients to understand their evolving needs and translate them into actionable plans.

Foster a positive and engaged work culture, supporting the professional development of your team.

Ensure compliance with all relevant policies, procedures and regulatory requirements.

Contribute to the continuous improvement of our service delivery, leveraging data-driven insights.

Requirements

• Proven track record of successfully managing operations in a customer service or call centre environment, preferably within the travel industry.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Excellent problem-solving and decision-making abilities, with a focus on driving operational efficiency.
• Proficient in data analysis and using insights to drive process improvements.
• Exceptional communication and interpersonal skills, with the ability to liaise effectively with clients and cross-functional stakeholders.
• 2 years of BFSI/Financial Background (No indication on CV, automatically rejected).
• 3-5 years of experience as an Operations Manager or Assistant Manager in a BPO setting.
• Bachelor degree.