Operations Manager

Operations Manager – Officers Mess

Lead One of Brisbane's Premier Hospitality Venues

Officers Mess is seeking an experienced and driven Operations Manager to oversee the daily operations of our iconic riverside venue. This is an exciting opportunity for a hospitality professional who thrives in a fast-paced environment and is passionate about delivering exceptional guest experiences, developing high-performing teams, and driving commercial success.

About Us

Located at New Farm, Officers Mess is a unique hospitality destination featuring a bustling café, restaurant, events, weddings, corporate functions, and premium hospitality experiences. We pride ourselves on exceptional service standards, quality food and beverage offerings, and creating memorable experiences for every guest.

About the Role

Reporting directly to the Venue Manager, the Operations Manager will be responsible for the overall performance of the venue, ensuring operational excellence across all departments.

This role requires a hands-on leader who can effectively balance guest experience, team leadership, financial performance, and compliance.

Key Responsibilities

• Lead and manage all day-to-day venue operations.
• Develop, mentor, and inspire front and back-of-house leadership teams.
• Ensure exceptional customer service standards are consistently delivered.
• Drive revenue growth and profitability through effective labour, stock, and cost management.
• Monitor and improve operational systems, procedures, and efficiencies.
• Oversee recruitment, onboarding, training, and performance management.
• Manage venue compliance including food safety, liquor licensing, workplace health and safety, and company policies.
• Collaborate with chefs and department managers to achieve business objectives.
• Maintain strong relationships with suppliers, clients, and key stakeholders.
• Analyse business performance and implement strategies to improve results.

About You

You are a proven hospitality leader with a passion for people and operations.

You will bring:

• Minimum 3 years' experience in a senior hospitality management role.
• Strong leadership and team development skills.
• Experience managing large and diverse hospitality teams.
• Excellent financial acumen, including labour and cost control.
• Strong organisational and problem-solving abilities.
• Exceptional communication and interpersonal skills.
• Experience in events, restaurant, café, or multi-outlet venue operations.
• Current RSA certification.
• A proactive, hands-on management style.

What We Offer

• Competitive salary package.
• Opportunity to lead a well-established and growing hospitality business.
• Supportive ownership and leadership team.
• Career development and advancement opportunities.
• A dynamic and rewarding work environment.
• Staff discounts across the venue.

Apply Now

If you're an experienced hospitality professional looking to take the next step in your career and help shape the future of one of Brisbane's most unique venues, we'd love to hear from you.

Please submit your resume and a cover letter outlining your experience and suitability for the role.

Officers Mess is an equal opportunity employer and values diversity within our team.