Operations Manager

Import Manager, Atlanta, GA

We are seeking a highly skilled and proactive Import Manager, this pivotal role involves managing a team of import operators who are managing end-to-end logistics processes, ensuring compliance with international trade regulations, and maintaining excellent client relationships. The ideal candidate will possess extensive experience in supply chain management, transportation planning, and freight forwarding logistics, with a focus on ocean imports. Your leadership will be instrumental in optimizing shipping logistics, negotiating contracts, and delivering exceptional customer service to our clients. This position offers an opportunity to contribute to a dynamic logistics environment where efficiency, compliance, and client satisfaction are paramount.

Responsibilities

• Oversee the entire air & ocean import team who process from booking to delivery, ensuring timely and cost-effective shipment execution.
• Coordinate with carriers, NVOCC's, customs brokers, and other stakeholders to facilitate smooth import operations.
• Manage trade compliance procedures in accordance with international trade regulations and FDA (Food and Drug Administration) regulations where applicable.
• Utilize transportation management systems (TMS), EDI (Electronic Data Interchange), and CRM software to track shipments, update statuses, and maintain accurate data entry.
• Negotiate rates, contracts, and service terms with carriers and freight forwarders to optimize transportation costs.
• Develop and maintain strong client relationships through effective communication, account management, and customer service excellence.
• Monitor shipment schedules, resolve issues proactively, and ensure adherence to shipping logistics standards.
• Collaborate with internal teams on logistics planning, pricing strategies, and sales management initiatives.
• Ensure compliance with customs documentation requirements and international trade regulations.
• Prepare reports on import activities, analyze data for continuous improvement opportunities, and support audit processes.

Qualifications

• Proven experience in supply chain management with a focus on ocean and air freight import operations within a freight forwarding environment (5+ years in management)
• Strong knowledge of transportation management systems (TMS), freight brokerage logistics, and shipping logistics procedures. Cargowise is a bonus but not required.
• Familiarity with international trade regulations, FDA regulations (if applicable), and trade compliance standards.
• Experience negotiating freight rates, contracts, and carrier sales agreements.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for data analysis and reporting.
• Ability to manage multiple priorities efficiently while maintaining attention to detail.
• Strong communication skills for effective client relationship management and team collaboration.

This role is ideal for motivated professionals eager to lead complex logistics operations while delivering exceptional service in a fast-paced environment. If you possess the necessary expertise in transportation planning, sales negotiation, and supply chain management within the ocean import sector, we encourage you to apply.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Opportunity at a premier Freight Forwarder
• Yearly bonus (Performance dependent)
• Yearly pay review