Operations Manager

GCC Group is a Dubai-headquartered corporate services, legal structuring and

capital markets group operating as GCC Solutions, GCC Law, Gulf Equity Partners

and Gulf Trust, with offices in Abu Dhabi, Riyadh and Kuwait. We are a small,

senior team serving founders, family offices, fund managers and international

companies entering the Gulf.

THE ROLE

The Operations Manager runs the delivery engine. Company formation, licence

renewals, amendments, attestations, visa and Iqama processing, payroll support

and ongoing corporate administration - across the UAE and Saudi Arabia - all

move through this role.

It is hands-on management, not oversight. You will run the team, own the

processes, take the stuck cases personally, and carry accountability for

deadlines that have statutory consequences when missed.

Reports to: Managing Director. Based on-site in Dubai, with oversight of KSA

operations.

RESPONSIBILITIES

Service delivery

• Own end-to-end delivery of client engagements: incorporations, licence

renewals, amendments, attestations, visa and Iqama processing, payroll runs

and ongoing corporate administration

• Maintain a live matter tracker across every client and jurisdiction, so that

no licence expiry, visa expiry, filing date or payroll cutoff is ever missed

• Allocate work daily, set priorities, and step in personally on escalated cases
• Define, document and improve standard operating procedures for every

recurring service line

• Set turnaround-time standards per service and report performance monthly

Government portals and regulatory processing

• Oversee UAE processing across DED, free zone portals, MOHRE, GDRFA and ICP,

Amer and Tas-heel

• Oversee KSA processing across Qiwa, Muqeem, Mudad, GOSI, MISA, Saudi Business

Center, ZATCA and Absher

• Maintain the register of client portal accesses and authorisation matrices

under strict access control

• Track regulatory change in both jurisdictions and update procedures and

client advice accordingly

• Manage relationships with PROs and third-party processing centres

Client management

• Act as the senior operational point of contact across the client portfolio
• Run structured client onboarding, including document collection and KYC and

CDD file completion

• Keep clients informed, and own the conversation about a delay before the

client has to ask

• Monitor scope against engagement letters and flag out-of-scope work for

commercial approval

Compliance and risk

• Ensure client files meet KYC, AML and CDD requirements, and that periodic

reviews complete on schedule

• Maintain data protection and confidentiality standards
• Keep the firm's own licences, establishment cards and registrations current
• Maintain an incident log and run root-cause reviews when something is missed

Team leadership

• Manage, coach and develop the operations team across offices
• Set objectives, run performance reviews, manage capacity and hiring
• Build cross-training so no service line depends on one person

Systems and reporting

• Own operational use of Zoho CRM and Books, Box and task tracking, and drive

data discipline

• Ensure billing triggers are captured and work in progress stays visible
• Produce management reporting on volumes, turnaround times, renewals pipeline

and operational risk

WHAT WE ARE LOOKING FOR

• Bachelor's degree in Business Administration, Law, Management or related
• Six or more years in corporate services, PRO services, business setup or

professional services operations, including at least three in a management role

• Deep working knowledge of UAE government processes across mainland and free zones
• Demonstrable exposure to KSA platforms - Qiwa, Muqeem, GOSI, MISA - with

direct KSA delivery experience strongly preferred

• A track record running deadline-driven, multi-client delivery where lateness

carries statutory consequences

• Experience with KYC and AML client file requirements
• Exceptional organisation: able to hold a large volume of concurrent matters

without dropping deadlines

• A process mindset - documents, standardises and improves rather than firefights
• Confident client-facing English, written and spoken
• Calm and decisive under pressure, particularly on government-deadline matters
• Currently in the UAE with a transferable visa or eligible for a new

employment visa

Preferred: Arabic; experience across UAE mainland and multiple free zones and

with RAK ICC or offshore structures; familiarity with payroll and WPS

operations; experience in a boutique or founder-led firm; professional

certification in compliance, company secretarial practice or project management.

Desired Candidate Profile

WHAT WE ARE LOOKING FOR

• Bachelor's degree in Business Administration, Law, Management or related
• Six or more years in corporate services, PRO services, business setup or

professional services operations, including at least three in a management role

• Deep working knowledge of UAE government processes across mainland and free zones
• Demonstrable exposure to KSA platforms - Qiwa, Muqeem, GOSI, MISA - with

direct KSA delivery experience strongly preferred

• A track record running deadline-driven, multi-client delivery where lateness

carries statutory consequences

• Experience with KYC and AML client file requirements
• Exceptional organisation: able to hold a large volume of concurrent matters

without dropping deadlines

• A process mindset - documents, standardises and improves rather than firefights
• Confident client-facing English, written and spoken
• Calm and decisive under pressure, particularly on government-deadline matters
• Currently in the UAE with a transferable visa or eligible for a new

employment visa

Preferred: Arabic; experience across UAE mainland and multiple free zones and

with RAK ICC or offshore structures; familiarity with payroll and WPS

operations; experience in a boutique or founder-led firm; professional

certification in compliance, company secretarial practice or project management.

WHAT WE OFFER

• Senior operational ownership across a multi-jurisdiction firm, reporting

directly to the Managing Director

• Direct involvement in the Riyadh expansion as that office grows
• Employment visa, medical insurance, annual leave and end-of-service benefits

per UAE labour law