Operations Manager

• Oversee and monitor the daily operations and workflow of the medical center.

• Supervise and follow up with Clinic Coordinators to ensure tasks are completed accurately and

  on time.

• Monitor pending cases, operational issues, staff concerns, and follow-ups across the clinic.

• Identify any issues that may affect the smooth flow of operations and take appropriate action to

  resolve them.

• Handle operational cases and coordinate with the relevant departments to ensure timely

  solutions.

• Escalate important or unresolved issues to the General Manager with clear updates and

  recommended solutions.

• Maintain continuous follow-up on all pending operational matters until closure.

• Coordinate between doctors, nurses, coordinators, reception, administration, and other

  departments when required.

• Ensure that clinic procedures and internal workflows are being properly followed.

• Identify operational gaps and suggest practical solutions and improvements to enhance

  efficiency.

• Monitor the overall patient journey and ensure smooth coordination between different stages of

  the clinic workflow.

• Support management in implementing new operational procedures, policies, and

  improvements.

• Prepare regular operational updates and report significant issues, pending matters, and

  improvement opportunities to the GM.

• Act proactively to prevent recurring operational problems rather than only reacting to them.

Desired Candidate Profile

• Previous experience in Clinic / Medical Center / Healthcare Operations
• Strong experience in team coordination and daily operations
• Excellent problem-solving and decision-making skills
• Strong follow-up and organizational skills
• Ability to manage multiple tasks and priorities simultaneously
• Strong communication and interpersonal skills
• Ability to handle operational issues professionally and calmly
• Proactive mindset with a strong sense of ownership
• Ability to identify problems, analyze their causes, and propose practical solutions
• Good knowledge of clinic workflows and healthcare operations is highly preferred
• Strong English communication skills