Operations Manager

About the role

Lead the full housekeeping and front office operations of the hotel, including guest rooms, public areas, and back-of-house cleanliness. Oversee pre-opening setup of cleaning systems, supplies, and staff training. Ensure rooms are maintained to "Rest Well" standard - spotless, peaceful, and guest-ready. Lead and manage all Front Office operations including Reception, Concierge, Bell Service, and Reservations, ensuring smooth and efficient guest check-in/check-out processes with attention to detail and courtesy.

Key responsibilities

• Lead the full housekeeping operation, including guest rooms, public areas, and back-of-house cleanliness.
• Oversee pre-opening setup of cleaning systems, supplies, and staff training.
• Develop cleaning schedules, inventory plans, and quality control standards consistent with brand expectations.
• Ensure rooms are maintained to "Rest Well" standard - spotless, peaceful, and guest-ready.
• Coordinate closely with the Front Office and Engineering teams for room readiness, maintenance reporting, and service recovery.
• Supervise laundry and linen operations to ensure efficiency and hygiene compliance.
• Recruit, train, and evaluate housekeeping team members for performance, service behavior, and safety practices.
• Lead and manage all Front Office operations including Reception, Concierge, Bell Service, and Reservations.
• Handle guest complaints and service recovery promptly, turning challenges into opportunities for connection.
• Manage pre-arrival arrangements for VIPs, long-stay guests, and corporate clients.

About you

• Bachelor's degree or diploma in Hospitality Management, Tourism, Housekeeping, or related field.
• Minimum 5 years of front office & housekeeping experience, including 2 years in a supervisory or managerial capacity.
• Strong organizational and leadership skills with keen attention to detail.
• Knowledge of housekeeping management systems, chemical safety, and inventory control.
• Proficiency in hotel property management systems (PMS) and Microsoft Office applications.
• Excellent communication skills and ability to motivate diverse teams.
• Excellent customer service and conflict-resolution abilities.
• Able to remain calm, diplomatic, and solution-oriented under pressure.
• Maintain full compliance with DOLE, DOH, and sanitation regulations.
• Embodies company's core values - dependable, genuine, and guest-focused.