Operations Manager

• Senior Leadership Opportunity in a Values-Driven Organisation
• Lead Residential Services Across Multiple Sites
• Drive Quality, People Leadership & Continuous Improvement

Competitive Salary + Work Vehicle 

Lead residential operations, coach leaders, manage teams and drive service excellence across multiple sites.

About the Role
This is an exciting opportunity for an experienced operational leader to step into an Operations Manager position within a well-established not-for-profit organisation providing residential support services across Christchurch.
Reporting to the General Manager, you will be a key member of the senior leadership team, contributing to strategic planning, operational leadership and service improvement.
With two direct reports and supporting a wider team of Coordinators and Support Workers, you will play a critical role in ensuring services are well-staffed, compliant, person-centred, and operating effectively. This is a hands-on leadership role requiring strong people management skills, sound judgement, and the ability to thrive in a dynamic 24/7 environment.

Key Responsibilities

• Provide leadership, coaching, and support to your direct reports and the wider team
• Oversee workforce planning, staffing, recruitment, and roster management across 24/7 residential services
• Lead recruitment and onboarding of Support Workers, ensuring strong values and cultural alignment
• Ensure consistent service delivery standards, quality outcomes, and compliance across all sites
• Maintain strong relationships with residents, families, health professionals, funding agencies, and community stakeholders
• Support organisational risk management, quality assurance processes, and audit readiness

Skills & Experience

• Proven middle management or operational leadership experience
• Experience within social services, community services, healthcare, hospitality, manufacturing, logistics, recreation, or similar operational environments
• Strong people leadership capability managing large or shift-based workforces
• Experience with workforce planning, rostering, recruitment, and people management
• A practical, down-to-earth leadership style with a good sense of humour
• A current Full New Zealand Driver Licence

Benefits

• Competitive salary plus vehicle
• Senior leadership role with significant autonomy and influence where you can make a difference
• Meaningful work that positively impacts the lives of others
• Be part of a supportive and collaborative leadership team
• Variety, challenge, and the opportunity to contribute to organisational growth and improvement
• Long-term career opportunity within a respected community-focused organisation

About the Company & Culture
Our client is a well-respected Canterbury-based not-for-profit organisation providing residential support services that promote independence, wellbeing, inclusion, and positive life outcomes for the people they support.
This is an organisation where leaders are empowered to make decisions, relationships matter, and continuous improvement is encouraged. You will be joining an experienced leadership team committed to supporting both staff and the people they serve.

About Ryan Recruitment
Ryan Recruitment is a Canterbury-owned recruitment company that has been supporting clients and candidates across New Zealand for over 38 years. We are passionate about connecting great people with great opportunities and are committed to supporting diversity and inclusion in the workplace.

How to Apply
Apply online today or contact Gaby Rush on [03 379 8973](tel:03 379 8973) for a confidential discussion.

Applications will be acknowledged within five working days.

Please note that applicants must have the legal right to work in New Zealand.

We welcome applications from people of all backgrounds, experiences, and communities and are committed to creating an inclusive recruitment process for all applicants.