Operations Manager

Job Title: Operations Manager
Company: Cloudy Donut Co.
Location: Brooklyn and Manhattan
Job Type: Full-Time
Reports To: Chief Operating Officer / CEO

About Cloudy Donut Co.

Cloudy Donut Co. is a mission-driven, innovative donut shop committed to redefining indulgence through 100% vegan, deliciously airy donuts. As a community-focused company, we lead with values and aim to create joyful, sustainable food experiences. With a growing presence in New York City and beyond, we’re looking for a dynamic Operations Manager to oversee and optimize daily operations across our NYC locations.

Position Summary

The Operations Manager will be responsible for overseeing day-to-day operations at our New York City stores, managing team performance, optimizing workflows, and ensuring high standards of product quality and customer service. You’ll play a critical role in scaling our operations sustainably while upholding Cloudy Donut Co.'s brand values and culture.

Key Responsibilities

Store Operations & Management

• Oversee all aspects of store operations across NYC locations, including inventory, staffing, scheduling, cleanliness, and compliance.
• Implement and maintain operational systems to maximize efficiency and consistency across locations.

Customer Experience

• Ensure every customer interaction reflects the Cloudy Donut Co. commitment to excellence.
• Handle escalated customer service issues with professionalism and care.
• Collect and act on customer feedback to continuously improve service quality.

Qualifications

• Drivers license necessary, personal vehicle preferred
• 3+ years of experience in multi-unit operations management in the food & beverage or hospitality industry.
• Strong leadership skills with experience managing diverse teams.
• Excellent organizational and problem-solving abilities.
• Familiarity with POS systems, scheduling software, and inventory management tools.
• Ability to work early mornings, weekends, and some holidays.
• Food Handler's Certificate (or willingness to obtain).

Benefits

• Opportunities for growth and professional development
• Employee discounts on Cloudy Donut Co. products
• The opportunity to work with a purpose-driven, fast-growing company

How to Apply

Please call (347)463.9628 to schedule an interview between the hours of 5PM-7PM.

Job Type: Full-time

Pay: $4,000.00 - $5,000.00 per month

People with a criminal record are encouraged to apply

Work Location: In person