Operations Manager

Job Summary

The Operations Manager is responsible for the overall success and non-clinical daily operations of the 9 branches of VERA DENTAL CLINIC. This role ensures that dentists, and support staff can focus entirely on patient care. The ideal candidate streamlines workflows, enforces regulatory compliance, manages inventory, and drives clinic revenue and growth.

Key Responsibilities

1. Patient Experience & Clinic Workflow

• Oversee the patient journey from the initial inquiry and booking to post-treatment follow-ups.
• Minimize patient waiting times and reduce appointment no-show rates.
• Handle and resolve patient inquiries, feedback, and complaints professionally, maintaining high patient satisfaction.

2. Staff Management & Leadership

• Supervise, train, and onboard front desk staff, dental assistants, and administrative personnel.
• Create and manage staff work schedules, ensuring appropriate manpower coverage during peak hours and weekends.
• Conduct performance evaluations and foster a positive workplace culture.

3. Financial Management & Reporting

• Track daily, weekly, and monthly Key Performance Indicators (KPIs) like patient volume and treatment production goals.
• Manage billing, payment processing, and oversee the recording of daily collections.
• Coordinate with the clinic's accounting or financial team for payroll and operational expense reporting.

4. Operations & Inventory Management

• Monitor and manage the inventory of dental supplies, consumables, and equipment.
• Coordinate with dental suppliers and negotiate procurement prices to maintain cost efficiency.
• Ensure the clinic is impeccably maintained, clean, and organized according to infection control and safety standards.

5. Regulatory Compliance

• Ensure strict adherence to DOH guidelines, local government unit (LGU) health mandates, and waste disposal regulations.
• Oversee patient data privacy and ensure clinic compliance with the Data Privacy Act (Republic Act No. 10173).

Qualifications & Requirements

• Education: Bachelor’s degree in Business Administration, Healthcare Management, Nursing, or a related field.
• Experience: Minimum of 2–5 years in a supervisory or operations management role. Experience in a dental clinic or healthcare facility is highly preferred.
• Skills: Excellent proficiency in both English and Tagalog, strong leadership, conflict resolution, and familiarity with clinic management software.
• Preferably with own car and with driver’s license.