Operations Manager

About the role

This is a hands-on operations leadership role at the heart of House of Om Bangkok.

You’ll be responsible for making sure the sanctuary runs smoothly every day, from coordinating the on-site team and managing schedules to overseeing facilities, suppliers, events, guest experience and operational systems.

You’ll work closely with the wider leadership team to turn business priorities into clear day-to-day execution.

We’re looking for someone who naturally notices what needs to happen and takes ownership of getting it done. Someone who can bring structure to a fast-moving environment, solve problems quickly, coordinate people effectively and keep standards high without needing constant direction.

House of Om is growing quickly, which means not every process will already have a perfect system or SOP. You should genuinely enjoy creating structure, improving processes and finding better ways of working.

This is a role for someone who loves operations, organisation and people and gets real satisfaction from making a busy environment work exceptionally well.

About Us

House of Om Sanctuary Bangkok is a fast-growing holistic wellness and community destination bringing together movement, mindfulness, connection, healing and transformational experiences.

We are building more than a venue. We are creating a place where people feel welcomed, supported and inspired to live healthier, more connected lives. As we continue to grow, we are looking for an exceptional centre leader and manager who can help build the systems, culture, and day-to-day excellence that will support our next stage of growth.

We’re now looking for an experienced Wellness Centre Manager to help us build, lead and grow it.

What you will be doing

• Lead the day-to-day operations of the Bangkok sanctuary
• Manage and develop an on-site team of 8+ people across guest experience, community, reception, housekeeping and operations
• Build a strong, accountable and supportive team culture
• Turn leadership priorities into clear day-to-day execution
• Oversee guest experience, events, facilities, suppliers and operational standards
• Manage operational budgets, spending and cost efficiency
• Handle team issues, performance conversations and day-to-day HR matters
• Apply a good practical understanding of Thai labour law and local employment practices
• Improve SOPs, systems, workflows and operational processes
• Use technology, AI and automation to make the centre run smarter and more efficiently
• Step into other operational and people priorities as needed to support the success of the centre

What we are looking for (must-haves)

You’re an experienced operations professional who is highly organised, confident managing people and comfortable taking ownership in a busy environment.

You don’t need someone to tell you every next step. You see what needs attention, prioritise it and make sure it gets done.

You’ll ideally bring:

• 5+ years of experience across operations, venue management, hospitality or similar environments
• 3+ years of experience directly managing and leading teams
• Experience within wellness, boutique/luxury hospitality, members clubs, premium fitness, events, lifestyle venues or a similar customer-facing environment
• Strong experience coordinating day-to-day operations, logistics and people
• Strong people-management skills and confidence managing different personalities and team dynamics
• Good practical knowledge of Thai labour law and employment practices
• Experience managing suppliers, facilities and operational costs
• Strong organisational skills with excellent attention to detail
• Confidence making day-to-day decisions and solving problems independently
• Ability to create structure and processes in a fast-growing environment
• Excellent spoken and written Thai and English
• Warm, professional and confident communication style
• Comfortable having difficult conversations and holding people accountable when needed
• Able to work full-time on-site in Bangkok

Most importantly…

We’re looking for someone who makes things happen.

You’re the person who notices that something isn’t working and fixes it.

You think ahead rather than waiting for problems to happen. You keep track of the details without losing sight of the bigger picture. You can be warm and approachable with the team while still maintaining clear expectations and high standards.

You enjoy creating order in a fast-moving environment and take pride in knowing that things run smoothly because you are there.

Why join us?

This is a rare opportunity to join House of Om Bangkok while there is still so much room to shape what it becomes.

You’ll have:

• Real ownership and influence
• Freedom to bring ideas and improve how things are done
• The opportunity to build and lead a growing team
• Exposure across operations, people, commercial growth and strategy
• A diverse and international working environment
• A pathway towards becoming General Manager
• The opportunity to help build one of Bangkok’s most unique wellness and community destinations