Operations Manager

About Wafex

Wafex is a leading force in the floral industry, dedicated to connecting premium growers with national and international markets. We pride ourselves on innovation, quality, and a fast-paced, collaborative culture. To support our strategic growth, we are seeking a dynamic, hands-on Operations Manager to lead our Victorian operations across our Monbulk and Tullamarine facilities.

The Role

Based at our Monbulk facility, this pivotal leadership role oversees all operations, supply chain logistics, and production across both Victorian sites. Reporting directly to the General Manager, you will translate high-level business strategy into daily operational success.

You will work hand-in-hand with dedicated Team Leaders, collaborating closely with Sales and Procurement to seamlessly align inventory, production, and logistics with customer demand.

Key Responsibilities

• Operational Leadership: Oversee key workflows across both sites, including airport clearance, despatch, value-add bouquet production, processing, receivals, and pick-and-pack workflows.
• Team Management & Development: Lead, mentor, and empower your Team Leaders. Manage staffing rosters (via EH Payroll) to ensure efficient workflows, conduct performance reviews, and foster a high-performance, values-driven culture.
• Strategic Collaboration: Partner with the GM, HR, Sales, and Procurement teams to optimize stock levels, recruitment, and production schedules in line with market trends.
• WHS & Compliance: Champion a strict Workplace Health & Safety culture, ensuring full regulatory compliance, risk mitigation, and a safe working environment across both locations.
• Continuous Improvement: Promptly identify and resolve operational bottlenecks, drive process efficiencies, and eliminate disruptions to daily operations.

What We Are Looking For

• Proven Leadership: Demonstrated experience managing multi-site operations, ideally within fresh produce, FMCG, logistics, or a similarly fast-paced environment.
• People First: A skilled people manager who excels at mentoring staff, managing rosters, and resolving operational issues collaboratively.
• Safety Champion: A strong commitment to upholding and improving stringent WHS standards.
• Strategic Thinker, Practical Doer: Ability to balance daily hands-on operational troubleshooting with long-term strategic growth goals.
• Flexibility: Ability to effectively spend time across different areas in the business and manage the balance between being hands-on and working on planning, compliance and strategic tasks.

What’s on Offer

• A senior, impactful role within a growing, industry-leading business.
• A supportive, values-driven executive team environment.
• The opportunity to have a truly positive impact on Wafex Victorian operations.