Operations Manager

Job Description Operations Manager

Job Title: Operations Manager
Department: Operations
Location: Noida / NCR, India
Reports To: VP Global Operations
Employment Type: Full-Time, Permanent

Overview

The Operations Manager will serve as a key operational leader responsible for supporting the setup and day-to-day management of business operations, finance coordination, compliance support, vendor management, and cross-functional execution. This role encompasses supply chain and importation, coordination with contract manufacturers, distribution and logistics, finance and accounting oversight, human resources, information technology, and cross-functional collaboration.

The ideal candidate should be a hands-on leader with the ability to execute tactically while building scalable systems and processes. A strong accounting and financial management background is essential, along with experience managing operational functions in a growing business environment. Experience in importation and customs management will be an added advantage.

Key Responsibilities:

1. Operations Leadership

• Lead and manage overall business operations and cross-functional activities.
• Establish operational priorities, KPIs, and accountability frameworks.
• Drive collaboration across departments to ensure seamless execution.
• Build scalable processes and operational infrastructure.
• Manage relationships with government authorities, vendors, and third-party service providers.

2. Supply Chain, Importation & Manufacturing

• Oversee end-to-end supply chain operations.
• Manage importation, customs clearance, and logistics processes.
• Coordinate with contract manufacturers on production planning and shipments.
• Ensure regulatory compliance related to product registrations and imports.
• Monitor supply continuity and mitigate risks proactively.

3. Distribution & Logistics Management

• Manage warehouse, inventory, and third-party logistics operations.
• Ensure timely order fulfilment and delivery.
• Optimize distribution costs and service levels.
• Oversee returns management and logistics performance metrics.

4. Finance & Accounting Oversight

• Manage monthly forecasting, budgeting, and financial reporting.
• Oversee accounting operations, reconciliations, and statutory compliance.
• Lead month-end closing processes.
• Ensure compliance with GST, TDS, and other regulatory requirements.
• Maintain strong internal controls and banking relationships.

5. Human Resources Management

• Manage recruitment, onboarding, payroll administration, and employee records.
• Ensure compliance with labour laws and statutory requirements.
• Support performance management and employee development initiatives.
• Foster a professional and compliant workplace culture.

6. Information Technology & Systems

• Oversee business systems, hardware, software, and connectivity.
• Ensure smooth operation of ERP and operational systems.
• Support information security and technology implementation initiatives.

7. Regulatory & Compliance

• Ensure compliance with all applicable statutory, regulatory, and licensing requirements.
• Monitor regulatory changes impacting business operations.
• Liaise with legal and compliance stakeholders on relevant matters.

Must Have

• Bachelor's degree in Accounting, Finance, Commerce, Business Administration, or related field.
• CA, CPA, CMA, or equivalent professional qualification preferred.
• 7-10 years of progressive experience in operations management with financial oversight responsibilities.
• Proven experience in accounting, budgeting, reporting, and statutory compliance.
• Experience managing cross-functional teams across operations, supply chain, logistics, and finance.
• Experience within FMCG, consumer goods, nutrition, wellness, or direct-sales industries preferred.
• Exposure to importation, customs clearance, and third-party logistics management is desirable.

Key Skills & Competencies

• Strong financial and business acumen.
• Knowledge of GST, TDS, labour laws, and compliance frameworks.
• Proficiency in ERP and accounting systems.
• Excellent communication and stakeholder management skills.
• Strong leadership, analytical, and problem-solving abilities.
• Ability to manage multiple priorities in a dynamic environment.
• Advanced Microsoft Excel and MS Office skills preferred.