Operations Manager

COMPANY: Inbox

Key Responsibilities

• Oversee and manage daily operations across assigned branches or departments.
• Supervise Team Leaders and staff to ensure smooth and efficient operations.
• Monitor sales, productivity, attendance, and overall team performance.
• Develop and implement operational procedures and ensure company policies are followed.
• Conduct regular branch visits and identify operational issues or areas for improvement.
• Ensure excellent customer service and proper handling of customer concerns.
• Monitor inventory, supplies, equipment, and other operational requirements.
• Review and submit operational reports to management.
• Coordinate with HR and other departments regarding staffing and employee concerns.
• Provide coaching, training, and performance feedback to Team Leaders and staff.
• Address operational problems and implement appropriate solutions.
• Assist management in achieving business targets and improving overall performance.

Qualifications

• Bachelor’s degree in Business Administration, Management, or a related field preferred.
• At least 2–3 years of experience in operations, retail, food service, or a supervisory/management role.
• Strong leadership, communication, and organizational skills.
• Excellent problem-solving and decision-making abilities.
• Results-oriented and able to manage multiple branches or teams.
• Proficient in basic reporting and Microsoft Office/Google Workspace.
• Willing to travel between branches and work on weekends or holidays when required (central luzon and nearby areas)