Operations Manager

🚨 We’re Hiring | Operations Manager – Malls

📍 Location: Eastern Province - Saudi Arabia / Dammam - Al Ahsa

We are looking for an experienced Operations Manager – Malls to oversee the safe, efficient, and seamless day-to-day operations of a shopping mall.

The role will be responsible for ensuring operational excellence across Facilities Management, Security, Housekeeping, Parking, outsourced service providers, and operational compliance, while maintaining a high-quality experience for tenants, customers, and visitors.

🔹 Key Responsibilities

• Manage daily mall operations and ensure operational readiness.

• Oversee facilities, maintenance, HVAC, electrical, fire & life safety, elevators, and escalators.

• Lead security operations, emergency preparedness, and incident response.

• Manage outsourced service providers and ensure SLA compliance.

• Coordinate with tenants on fit-outs, renovations, and operational issues.

• Oversee parking and traffic operations.

• Monitor operational budgets, cost control, and service performance.

• Ensure compliance with HSE, fire, Civil Defense, and regulatory requirements.

• Support major events, promotions, and high-footfall periods.

🔹 Requirements

• Bachelor’s degree in Facilities Management, Engineering, Business Administration, or a related field.

• 5–10 years of progressive experience in mall operations, facilities management, or large commercial/mixed-use properties.

• Hands-on experience managing facilities, security, housekeeping, parking, and outsourced services.

• Strong experience managing contractors, vendors, and service providers in high-footfall environments.

• Strong knowledge of building systems, safety standards, compliance, and incident management.

• Excellent leadership, problem-solving, communication, and tenant relationship management skills.

• Professional certifications such as PMP, OSHA, NEBOSH, or equivalent are desirable.

• Flexibility to support operational requirements, including weekends and holidays.