Operations Manager

The Operations Manager oversees and coordinates the day-to-day operations of the company to ensure efficiency, quality, and customer satisfaction. This role involves managing sales production, service delivery, inventory, and team performance while aligning operational activities with company goals and industry standards. The Operations Manager plays a critical role in optimizing processes, maintaining compliance, and driving continuous improvement within the organization.

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Key Responsibilities

-        Oversee daily operations across departments including service, parts, sales, and admin.

-        Develop and implement operational policies, procedures, and standards to improve efficiency and quality.

-        Coordinate with senior management to formulate strategic plans and operational goals.

-        Ensure compliance with industry regulations, safety standards, and company policies.

-        Monitor key performance indicators (KPIs) and prepare reports to track operational performance.

-        Manage budgets, control costs, and optimize resource allocation.

-        Lead, motivate, and supervise departmental managers and teams to meet organizational objectives.

-        Ensure customer satisfaction through quality service delivery and prompt resolution of issues.

LIST OF SPECIFIC RESPONSIBILITIES:

·     Oversee vehicle repair and maintenance processes, ensuring timely and quality service.

·     Manage inventory levels for parts and accessories, minimizing stock discrepancies and shortages.

·     Coordinate procurement activities with suppliers and vendors.

·     Implement and monitor health and safety protocols within the workshop or facility.

·     Conduct regular staff training and development programs.

·     Manage vendor relationships and negotiate contracts for services and supplies.

·     Lead continuous improvement initiatives to streamline operations and reduce waste.

·     Ensure proper documentation and record-keeping for all operational activities.

·     Handle escalated customer complaints and resolve operational issues promptly.

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Required Skills & Qualifications

• Proven leadership experience automotive operations, dealership management, or a related role.
• Strong coaching and mentoring skills with the ability to motivate diverse teams.
• Excellent communication, negotiation, and interpersonal skills.
• Strategic thinking and analytical abilities with proficiency in operation data analysis and reporting.
• Customer-focused mindset with a passion for delivering exceptional service.
• Familiarity with CRM systems, digital tools, and marketing platforms.
• Ability to manage multiple priorities in a fast-paced environment.
• High integrity and professionalism.