Operations Manager

Channel Operations (Online Entry Points / Traffic Acquisition)
*Manage and optimize accounts and/or account matrices across key platforms such as [Telegram, Viber, FB, etc.], and build stable traffic entry points
*Design and continuously optimize the end-to-end user journey, improving visit rate, lead capture rate, and conversion rate.
*Build and maintain channel attribution and tracking, monitor funnel metrics, and iterate based on data (impressions → engagement → clicks → visits → sign-ups/leads/bets).
*Establish channel SOPs and a recurring performance review process: topic selection strategy, publishing cadence, viral content analysis, distribution tactics, and compliance with platform rules and traffic policies.

Community Operations (Private Domain Activation / Conversion / Retention)
*Build and operate the community system: positioning, onboarding rules, group guidelines, atmosphere management, and user segmentation/tagging (new users / active / dormant / VIP).
*Plan and execute community content and engagement rhythms: topics, live sessions/shares, check-in challenges, and benefit campaigns to improve engagement, retention, and trust.
*Own conversion within the private domain: onboarding flows, benefit delivery, Q&A/support, and 1:1 follow-ups (in collaboration with sales/consultants when applicable) to increase consultation and purchase/enrollment conversion.
*Standardize and scale best practices: community SOPs, message scripts/playbooks, operating calendars, and user case studies/testimonials to drive referrals and viral growth.

Cross-Functional Collaboration & Project Management
*Work closely with Data, Design, Product, and Customer Support to deliver landing pages, tracking instrumentation, tool configuration, campaign launches, and dashboards.
*Produce regular data analyses and growth retrospectives, propose actionable optimization plans, and drive execution to closure.

Required Skills:
*Bachelor’s degree or above; 3-5 years of experience in Channel Ops / Growth Ops / Community Ops / Private Domain Ops .
*Strong understanding of content distribution and traffic-driving tactics on at least 1–2 major platforms (e.g., Telegram, Facebook), including common limitations and compliance requirements for external traffic redirection.
*Solid data capability: able to diagnose issues using funnel metrics and run A/B tests or comparative analyses; proficient with Excel/Spreadsheets; familiarity with dashboards/BI concepts (SQL/BI is a plus).
*Strong content and campaign planning skills: able to independently create plans, execute on schedule, and iterate through retrospectives.
*Excellent communication and cross-functional coordination skills; able to align external partners/users and internal stakeholders.