Operations Manager

We're looking for an experienced Operations Manager to lead a key manufacturing operation based in Charlotte, NC.

This is a broad, hands-on role responsible for driving production performance, improving operational efficiency and ensuring customer demand is met through effective planning and execution. You'll work across production, inventory, forecasting and supply chain activities while leading continuous improvement initiatives that enhance productivity, reduce waste and strengthen operational performance.

Supporting a strategic partner operation, you'll work closely with Sales, Customer Service, Planning and Operations teams to deliver strong customer outcomes while maintaining service levels, lead times and operational excellence.

This role is based in Charlotte, NC and requires regular weekly travel to Spartanburg, SC to support site operations, conduct audits and align with onsite leadership.

What you'll do:

• Lead day-to-day manufacturing operations
• Plan production capacity and support operational KPIs
• Manage production schedules and customer orders
• Own demand planning and forecasting activities
• Align inventory, capacity and customer requirements
• Analyse operational performance and identify improvement opportunities
• Implement lean manufacturing and continuous improvement initiatives
• Develop and maintain operating procedures and training materials
• Manage material shortages and support supply continuity
• Control manufacturing, transportation and operational costs
• Support strategic planning and business improvement projects
• Resolve escalated operational and customer issues

What you'll bring:

• Minimum four (4) year bachelor’s degree from an accredited college in supply chain management, business administration, engineering, or related work experience
• Experience in manufacturing, supply chain, or operations leadership
• Strong production planning, forecasting and inventory management capability
• Experience implementing lean manufacturing principles
• Strong analytical and problem-solving skills
• Ability to interpret data and drive performance improvements
• Experience managing multiple priorities in a fast-paced environment
• Strong stakeholder management and communication skills
• Advanced Microsoft Excel skills
• Experience with Dynamics 365 or similar ERP systems preferred
• Commitment to safety, quality and continuous improvement
• Experience within manufacturing, home improvement, consumer goods, textiles or related industries will be highly regarded.

Benefits & Culture:

• GALE Safe - focused safety culture and practices
• Competitive remuneration
• Supportive leadership and team environment
• Opportunities for professional learning and development
• Access to Employee Assistance Program (EAP) and wellbeing support
• Staff product discounts

About GALE Pacific:

GALE Pacific is a public company (ASX: GAP) employing more than 600 people globally across Australia, China, the United States, Europe and the Middle East.

GALE Pacific has grown from its base in high-quality polymer shade fabrics to become a marketer of products that enhance home lifestyles and deliver smart, practical solutions across a broad range of domestic and commercial applications.

GALE Pacific is an equal opportunity employer. All employment decisions are based on qualifications, merit and business requirements. We welcome applicants from all backgrounds and experiences and encourage anyone requiring assistance throughout the recruitment process to let us know.

As part of our recruitment process, candidates may be asked to complete online psychometric testing, medical assessments (including Alcohol & Other Drug testing) and onsite or virtual interviews.