Operations Manager

Role: Operation Manager

Key Roles & Responsibilities:

• Cross-Departmental Coordination
• Ensure seamless coordination between Sales, Designing, Production, Logistics, Procurement (Diamond & Metal), and Accounts departments.
• Conduct regular review meetings and manage inter-department workflows.
• Strategic Operations Management
• Plan, monitor, and optimize day-to-day operations to achieve company goals.
• Analyze operational data and KPIs to identify process gaps and implement improvements.
• Develop SOPs and implement best practices for smoother execution and accountability.
• Sales & Order Fulfillment
• Collaborate with the sales team to plan and execute customer orders on time.
• Ensure clear communication of order requirements to design and production teams.
• Supervise post-order workflows including quality control, shipping, and documentation.
• Design & Production Interface
• Coordinate with the design team to finalize technical drawings, CADs, and customer approvals.
• Oversee production timelines, resolve delays, and manage order priorities.
• Logistics & Dispatch
• Monitor shipping timelines and coordinate with logistics for both domestic and international deliveries.
• Ensure packaging, certifications, and insurance are handled correctly.
• Procurement & Inventory
• Work with procurement team to ensure timely sourcing of diamonds, metals, and other raw materials.
• Monitor inventory levels and consumption trends to avoid bottlenecks.
• Accounts & Cost Monitoring
• Liaise with the accounts team to track costing, billing, and client payments.
• Maintain operational budgets and minimize overhead by controlling wastage and rework.
• Team Leadership
• Manage and mentor department heads and team members across functions.
• Drive a culture of accountability, ownership, and continuous improvement.

Location: Katargam, Surat

Job Timing: 9:00 am to 7:00 pm