Operations Manager

Operations Manager

Location: The Well — 5110 N 40th St, Tampa, FL (Onsite)

Job Type: Full-Time, Salaried (Exempt)

Schedule: Monday–Friday, 9:00 AM–6:00 PM, with some evenings and weekends required for events

About the Role

We're looking for a hands-on, highly organized Operations Manager to lead day-to-day operations at The Well and provide direct operational support to the Fight Wright Foundation's community outreach and event programming. This is a full-time, onsite leadership role for someone who thrives on structure, enjoys people, and wants to make a visible impact in the West Tampa community. The ideal candidate is equal parts administrator, team leader, and community connector — comfortable managing daily site operations one hour and coordinating a community health event the next.

We are actively expanding, with a second location — The Well West — currently under construction. This role will play a key part in that growth, helping bridge operations between the two sites so that both can run smoothly as the organization scales. We're looking for someone who is genuinely excited about this expansion, brings a flexible, forward-thinking approach to change, and is energized by the challenge of building out new systems and a heavier community presence — rather than someone looking to maintain the status quo.

Core ResponsibilitiesSite & Operations Management

● Oversee daily operations at The Well, ensuring the site runs smoothly, safely, and efficiently

● Help bridge operations between The Well and the incoming The Well West location as it comes online, ensuring consistent processes and communication across both sites

● Support planning and readiness efforts tied to the launch of The Well West

● Develop, implement, and maintain standard operating procedures (SOPs) across operational areas

● Manage schedules, vendor relationships, supplies, and facility needs

● Maintain organized records, documentation, and reporting aligned with organizational and compliance standards

Team Leadership & HR Support

● Supervise and support onsite staff and/or contractors, including scheduling and day-to-day direction

● Support onboarding, training, and performance management processes

● Serve as a point of contact for staff operational questions and escalate issues as needed

Fight Wright Foundation & Community Outreach

● Provide direct operational support to Fight Wright Foundation initiatives and community outreach events

● Maintain a strong, visible, hands-on presence in the community as the organization expands its footprint

● Assist with planning, logistics, and day-of execution for community events, health fairs, and partner activities

● Serve as a liaison between The Well, The Well West, the Fight Wright Foundation, and community partners

● Track relationships, follow-ups, and outcomes tied to outreach and event activity

Administrative & Compliance

● Maintain accurate, audit-ready records and documentation across operational and program areas

● Track compliance requirements and ensure timely completion of related tasks

● Prepare regular activity, operations, and event reports for leadership

Qualifications

● 2+ years of experience in operations management, office management, or a similar leadership role

● Strong organizational skills with the ability to manage multiple priorities and deadlines

● Comfortable supervising staff and leading day-to-day team operations

● Experience with or strong interest in community outreach, nonprofit, or event coordination work

● Excellent written and verbal communication skills

● Proficiency with standard office/scheduling software; comfort learning new systems

● Ability to work a full onsite schedule Monday–Friday, plus some evenings and weekends for events

● A flexible, growth-oriented mindset — genuinely open to change and excited to help build out a second location rather than maintain a single, fixed way of operating

● Comfortable splitting time and attention across two sites as The Well West comes online

● Prior experience in healthcare, wellness, or nonprofit environments is a plus

What Success Looks Like

● Smooth, well-documented daily operations at The Well

● Consistent, reliable support for Fight Wright Foundation events and outreach initiatives

● Strong, positive relationships with staff, partners, and the surrounding community

● Timely, accurate reporting and recordkeeping

To Apply

Submit your resume and a brief note about your interest in this role.

Pay: From $48,806.49 per year

Benefits:

• Paid time off

Work Location: In person