Operations Manager

Operations Manager (HK & Greater Bay Area)

About the Role

We are seeking a dynamic and process-driven Operations Manager to lead our regional hub. Managing a bilingual operation team in GBA & HK, the Operations Manager will be the bridge between our Hong Kong headquarters and our GBA execution team. This role is perfect for a leader who enjoys optimising systems, ensuring rigorous compliance, and mentoring a large, diverse team.

Key Responsibilities

1. Strategic Leadership & People Management
   -Team Transformation: Lead, mentor, and professionalise a sizeable Operations and Administrative team, turning individual contributors into a high-performing unit.
   -Structure & KPIs: Evaluate and restructure reporting lines to eliminate bottlenecks; establish clear performance metrics (KPIs).
   -Cross-Border Liaison: Act as the primary conduit between HK Admin, Sales and the Operations team to ensure seamless communication.
   -Talent Development: Execute training plans and staff retention strategies, conducting regular performance evaluations
2. Process Optimisation & Digital Transformation
   -Systems Integration: Inherit and expand IT initiatives to automate manual tasks and streamline the operations cycle.
   -SOP Development: Maintain and develop robust Standard Operating Procedures (SOPs) to ensure operational stability during scaling.
3. Compliance & Financial Oversight
   -Regulatory Oversight: Ensure strict adherence to compliance standards across the Operations & Administrative teams.
   -Audit Readiness: Maintain auditable documentation and internal controls for seamless compliance checks.
   P&L & Reporting: Manage administrative tasks and prepare high-level reports for HK leadership.

Key Requirements

1. Education: Bachelor’s degree holder or above, or any equivalent academic qualification
2. Experience: Minimum 5 years of managerial experience (leading at least 6 people) with a proven track record in Operations or Customer Service.
3. Bilingual Leadership: Native/Fluent Cantonese and Mandarin; excellent written and verbal English. Must be able to command respect in the GBA office while communicating strategically with HK stakeholders.
4. Technical Savvy: Strong PC skills (MS Office/Excel) and an interest in using IT to solve operational inefficiencies.
5. Mobility: Must be willing to travel to the GBA area for 1–2 weeks per month.
6. Attributes: Strong problem-solving skills, detail-minded, strong skills in Project Management, ability to work under pressure, and a "hands-on" approach to leadership.

Benefits
Monthly Salary: $38,000 - $40,000 (Depending on experience)

Bonus: Discretionary Annual Bonus

Leave: 15 Days Paid Annual Leave + Bank Holidays

Protection: Comprehensive Medical Insurance

Learn more about our organisation at:

• www.activeglobalcaregiver.hk
• www.activeglobalcaregiver.sg