Operations Manager

Mō mātou | About Our Client
Te Taura Ora o Waiariki is the Te Arawa Iwi-Māori Partnership Board (IMPB), established to ensure iwi Māori have a strong, unified voice in the design and delivery of health services across the Te Arawa rohe.

Working at the intersection of iwi, community, and the health system, the organisation advocates for solutions that uplift hauora and achieve equitable outcomes for whānau, hapū, and hapori Māori.

As Operations Manager, you will play a pivotal leadership role in ensuring the organisation delivers on its commitments, strengthens its operational capability, and achieves meaningful outcomes for Te Arawa communities.
  
Ko wai tātou | Job Overview
As a key member of the senior leadership team, the Operations Manager is responsible for the overall operational performance of the organisation. Reporting to the General Manager, this role provides organisation-wide leadership across delivery, contracts, compliance, reporting, and operational systems.

Acting as the organisation's central point of operational accountability, you will ensure programmes, contracts, and strategic priorities are delivered in a coordinated, compliant, and sustainable way, enabling the General Manager to focus on external leadership, relationships, and system influence.

In this role, you will:

• Lead delivery across all organisational priorities, contracts, and programmes
• Own organisational performance, compliance, and reporting obligations
• Deliver accurate, timely reporting and insights for funders and the Board
• Design and implement operational systems, processes, and frameworks that support organisational effectiveness
• Lead the implementation of a CRM, project management system, dashboard reporting tools, and a monitoring and accountability platform
• Coordinate internal teams, contractors, and delivery partners to ensure aligned outcomes
• Lead organisational planning, risk management, and continuous improvement initiatives
• Work alongside the General Manager to translate strategic priorities into executable delivery plans
• Ensure operational practices align with kaupapa Māori values and organisational expectations

What can the successful candidate expect in return?

• A senior leadership position within a kaupapa Māori organisation making a tangible difference for communities
• The opportunity to shape and strengthen a growing organisation's operational performance
• Significant autonomy, influence, and accountability
• A collaborative and values-driven team environment
• The chance to build lasting systems and processes that support better outcomes for whānau Māori

Tohu me te wheako | Qualifications & Experience
You are an experienced operational leader who thrives in complex environments and enjoys creating clarity, structure, and performance across multiple workstreams.

Our ideal candidate will have:

• Extensive experience in senior operations, delivery, programme, or organisational leadership roles
• Proven experience leading organisation-wide performance and accountability
• Strong experience managing government contracts, funding agreements, and reporting requirements
• Experience designing and implementing operational systems and business processes
• Experience working across multiple stakeholders, providers, and delivery functions
• Experience in Māori health, iwi, or kaupapa Māori environments will be highly regarded
• Experience supporting Board governance and working within publicly funded environments will be an advantage
• Some Te Reo Māori capability and confidence operating within a te ao Māori environment, alongside a commitment to te reo me ōna tikanga

You'll bring the following skills and attributes:

• Exceptional leadership and coordination skills
• Strong analytical, reporting, and performance management capability
• The ability to connect strategic intent with operational execution
• A highly accountable, outcomes-focused approach
• Confidence managing complexity, competing priorities, and organisational risk
• Strong communication and stakeholder engagement skills
• A proactive and decisive style, with a focus on continuous improvement
• The ability to influence, align, and guide others without relying on formal hierarchy

Kōrero mōu | About You
You bring a strong understanding of Te Ao Māori, tikanga, and Te Tiriti o Waitangi, along with a genuine commitment to improving outcomes for whānau Māori.

You are equally comfortable operating at a strategic and operational level, with the ability to build systems, drive performance, and ensure accountability across the organisation. You are motivated by creating clarity, strengthening capability and contributing to a kaupapa that makes a real difference for people and communities.
  
Me pēhea te tono | How to Apply
If you are an experienced operational leader looking for a role with purpose, influence, and impact, we'd love to hear from you.

Please apply online with your CV and a compelling cover letter addressed to Amanda Hoffman, Recruitment Specialist at Talent ID. Showcase your leadership experience and tell us why you're the perfect fit for this exciting role.  Please note:* *Applications close on 12 October. We will be reviewing applications and conducting interviews throughout the advertising period, so we encourage interested candidates to apply early.

Applicants must have NZ residency or a valid NZ work visa.