Operations Manager

KEY RESPONSIBILITIES (KRAS)

1. Site Control Tower

• Run the daily rhythm: morning plan (inbound vehicles, order load, manpower), daily captain reviews on stage scorecards, and end-of-day closure with no invoiced boxes on the floor and no open variances.
• Hold a weekly review with the Head of Operations on KPIs, exceptions and actions.
• Act as first point of escalation for anything that blocks an order or a vehicle.

2. Inbound & Supply Coordination

• Align the inbound plan from the Manesar facility and 3P manufacturers with JWL dock and rack capacity.
• Work with Anveshan's demand and supply planning to keep JWL stock cover in line with channel demand. Flag stock-out, overstock and near-expiry risks early.
• Make new SKUs and launches ready at JWL before first dispatch: PALL- SKU codes, stacking configuration, rack locations and pick-zone thresholds.

3. Inventory Control & Pallet Discipline

• Hold inventory variance at 0.5% or less through daily cycle counts, a monthly full count and root-cause closure.
• Enforce pallet discipline: single-batch pallets, every movement scanned, pallets opened only by the Anveshan dispatch team, FEFO across racks and pick zone.
• Own decisions on damaged, near-expiry and hold stock, and get it cleared on time.

4. Order Fulfilment & Customer SLAs

• Deliver 100% fill rate and on-time dispatch across B2B purchase orders and courier shipments.
• Manage the appointment calendar, vehicle planning and courier and transporter performance.
• Own root cause and corrective action for every short, wrong or late dispatch.

5. 3PL Partner Management

• Manage JWL on space, manpower, MHE and service levels, with a monthly performance review.
• Validate JWL's monthly billing against actual storage and handling activity.
• Reduce cost per box through layout, slotting and manpower productivity.

6. Systems, SOPs & Team

• Own FilFlo adoption at the site: user roles, 100% scan compliance and no off-system movement. Work with the FilFlo team on process and feature changes.
• Keep the SOP for each stage current and use it for training and audits.
• Lead, coach and roster the executives, and keep a trained backup for every stage.

7. Compliance & Safety

• Maintain 100% compliance with FSSAI storage and hygiene requirements, pest control, and fire and MHE safety norms, and keep the site audit-ready.