Operations Manager

• Manage singular or multiple facility management and home maintenance contracts reporting directly to the Associate Director.
• Manage people (Emrill Staff) and champion HSSEQ across contracts.
• Manage client relationships and contract deliverables including SLA’s & KPI’s.
• Ensure service delivery and full P&L & budgetary responsibility.
• Collaborate with other departments to drive best practices and efficiencies.
• Seek and develop new business opportunities.
• Deliver Integrated Facility Management services in line with contractual obligations.
• Lead contracts to ensure services are delivered per company standard operating procedures.
• Build, manage and maintain excellent working relationships with VVIP clients.
• Close out works within agreed timelines.
• Develop technical reporting, analysis, and lifecycle management for assets within contracts and locations.
• Develop and roll out continuous improvement strategies across contracts.
• Establish and develop contract management plans for different contracts.
• Build and manage relationships with clients, suppliers and partners.
• Manage subcontractors supporting contracts with Pre Planned Maintenance and out of hours support agreements.
• Develop risk analysis for service gaps and implement plans to reduce risks.
• Communicate with senior management and clients effectively.
• Develop comprehensive staff plans including training and succession plans for team development and career progression.
• Lead people management by setting clear objectives for team members.
• Support business development and relationship building with clients.
• Ensure contractual delivery of IFM Contracts safely and profitably, adhering to local statutory regulations.
• Establish Service Level Agreements and document achievable KPIs.
• Lead site and IFM teams consistently according to established operating procedures.
• Evaluate performance metrics against contractual obligations and promote continuous improvement.
• Lead implementation and support use of CAFM systems to report contract performance.
• Act as a role model for employees and conduct regular one-on-one meetings, and team talks.
• Assist HR in recruiting efficient staff to fulfill contractual obligations.
• Lead development and retention of staff and challenge resource levels to improve efficiency and profitability.
• Establish contract-specific training plans in line with Emrill requirements.
• Set and renew objectives for direct reports bi-monthly.
• Ensure direct reports understand business objectives and customer requirements.
• Support development of company-wide FM initiatives including contract renewals and cost reduction strategies.
• Work with bid teams to support business opportunities.
• Lead operations team to identify and quantify risks and opportunities in contracts.
• Promote health and safety culture on-site and ensure compliance with all regulations.
• Stop or take action on unsafe activities.
• Create safe work environment and establish safety policies and procedures.
• Conduct audits, inspections, and performance reviews to ensure compliance.
• Ensure COSHH guidelines are followed and awareness campaigns conducted.
• Evaluate injury reports and advise on improvements.
• Identify risks and implement corrective and preventive actions.
• Manage inquiries on accidents and injuries.
• Manage outsourced contractors.
• Provide HSSEQ performance feedback to management.
• Conduct employee safety training sessions.
• Maintain compliance with safety laws and policies.
• Support safety initiatives such as Don’t Walk By, Target Zero, SAG implementation.
• Maintain appropriate HSSEQ records at sites and departments.

Desired Candidate Profile

• Engineering Graduate is desirable.
• IOSH certification is essential.
• Knowledge of local authority rules and regulations.
• P&L and budget knowledge.
• Understanding of risk management.
• Strong internal and external relationship building skills.
• Sound commercial and supplier management skills.
• Entrepreneurial ability.