Operations Manager

Operations Manager

About the Role

Texas ABA and Child Development Services is seeking a highly motivated and experienced Operations Manager to oversee day-to-day operations, develop high-performing teams, improve organizational efficiency, and support the continued growth of our ABA program.

This is a hands-on leadership position for an individual with strong leadership, communication, organizational, and problem-solving skills. The Operations Manager will work closely with BCBAs, RBTs, front-office personnel, families, vendors, and executive leadership to ensure that the organization operates efficiently while maintaining a high standard of patient and family care.

The ideal candidate is a self-starter who thrives in an evolving environment and is comfortable creating structure where it does not yet exist. This individual will be responsible for building effective systems, establishing accountability, monitoring performance, identifying operational gaps, and implementing solutions that improve efficiency and organizational performance.

Key Responsibilities:

Team Leadership & Performance

• Supervise and support clinical and administrative staff.
• Establish clear expectations, responsibilities, and performance standards.
• Conduct employee evaluations and provide ongoing feedback and coaching.
• Monitor employee performance against job descriptions and organizational expectations.
• Identify training and professional development needs.
• Address performance concerns promptly and work with leadership on appropriate corrective action when necessary.
• Promote accountability, teamwork, professionalism, and continuous improvement.
• Identify and develop employees with leadership potential.

Operations & Organizational Management

• Oversee the day-to-day operations of the facility.
• Ensure clinical, administrative, and front-office functions work together effectively.
• Develop, implement, and maintain efficient workflows and standard operating procedures.
• Identify operational inefficiencies, redundancies, bottlenecks, and gaps in accountability.
• Evaluate staffing needs, scheduling, resource allocation, and workflow efficiency.
• Monitor whether employees and departments are effectively utilizing their time and resources.
• Create structure and processes in areas where systems are not yet established.
• Lead implementation of operational improvements and organizational initiatives.
• Partner with executive leadership on long-term planning and organizational development.

KPI & Performance Management

• Establish and monitor key performance indicators across clinical, administrative, and operational functions.
• Maintain performance dashboards and regular management reports.
• Monitor metrics such as:
• Staff productivity and utilization
• Employee attendance and performance
• Employee retention and engagement
• Scheduling efficiency
• Service delivery
• Patient and family satisfaction
• Center capacity and growth
• Operational expenses
• Other KPIs established by executive leadership
• Analyze performance trends and identify areas requiring improvement.
• Develop action plans to address performance gaps.
• Regularly communicate operational performance and recommendations to ownership/executive leadership.

Financial & Cost Management

• Monitor operational expenses and assist with maintaining departmental budgets.
• Obtain and compare vendor quotes to ensure competitive pricing.
• Manage relationships with third-party vendors and service providers.
• Identify opportunities to reduce unnecessary expenses without compromising quality.
• Track and demonstrate cost savings and operational efficiencies to executive leadership.
• Assist with purchasing, vendor selection, and resource allocation.
• Ensure spending aligns with approved budgets and organizational priorities.

Family & Community Relations

• Help ensure families receive professional, responsive, and positive experience.
• Address operational concerns and resolve issues promptly and professionally.
• Support communication between families, clinical staff, and administrative personnel.
• Collaborate with schools, healthcare providers, and community partners when appropriate.
• Represent Texas ABA and Child Development Services professionally within the community.
• Assist leadership with community outreach and marketing initiatives.

Marketing & Growth Support

• Assist with local marketing and community outreach initiatives.
• Support strategies designed to increase awareness of Texas ABA and Child Development Services and its services.
• Identify opportunities to strengthen community relationships and referral sources.
• Assist leadership with initiatives supporting center growth and capacity.

What We're Looking For

We are looking for a hands-on, accountable, and solutions-oriented leader who can manage people, improve systems, and take ownership of the organization's operational performance.

Required Qualifications

• Demonstrated experience supervising and developing teams.
• Experience managing both administrative and/or clinical staff.
• Strong communication, organizational, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to establish structure, systems, and accountability.
• Strong understanding of workplace professionalism, employee performance, and operational efficiency.

Preferred Qualifications

• Bachelor's degree in business administration, Healthcare Administration, Organizational Management, or related field.
• Military leadership experience preferred.
• Experience in healthcare, behavioral health, ABA, or a similar service-based organization. (this is not a requirement)
• Experience managing a multidisciplinary team.
• Experience developing or improving organizational systems and workflows.
• Experience using KPIs, performance metrics, and data to drive operational improvements.
• Experience with budgeting, vendor management, and cost-control initiatives.
• Experience supporting organizational growth or expansion.

You may be a strong fit for this role if you:

• Lead by example and are willing to be hands-on.
• Take ownership rather than waiting to be directed.
• Are comfortable working in an organization that is still developing its systems and processes.
• Can create structure, organization, and accountability.
• Build strong relationships while maintaining appropriate performance expectations.
• Enjoy developing people and improving team performance.
• Use data to make informed operational decisions.
• Identify problems and take initiative to solve them.
• Look for ways to improve efficiency and reduce unnecessary costs.
• Can balance employee needs with organizational goals.
• Communicate effectively with both frontline employees and executive leadership.
• Understand that operational excellence directly impacts patient and family experience.

Compensation & Benefits

Annual Compensation: Based on experience, qualifications, leadership responsibilities, and performance.

Benefits may include:

• Competitive base salary
• Performance-based bonus opportunities
• Dental and vision insurance
• Group telemedicine rates
• Paid time off
• Paid holidays
• Professional development opportunities
• Leadership development opportunities
• Additional employee wellness and family benefits
• Relocation assistance, when applicable

Schedule & Work-Life Balance

Schedule: Monday–Friday

Standard Hours: 8:00 AM–5:00 PM with a one-hour lunch

Alternative Schedules: 8:00 AM–4:00 PM or 9:00 AM–5:00 PM may be available based on organizational needs.

• PTO & Holidays: Paid time off and designated holidays.
• Professional Development: Opportunities for training, professional development, and leadership growth.
• Remote Work: One remote workday per week may be available after successful completion of the 90-day probationary period. Remote workdays may not be scheduled on Mondays or Fridays.

Why Join Texas ABA and Child Development Services?

At Texas ABA and Child Development Services, we are building an organization that values quality care, strong teams, accountability, efficiency, and continuous improvement.

This role provides an opportunity to have a direct impact on how our organization operates and grows. You will have the opportunity to develop people, build systems, improve workflows, manage resources, and work directly with leadership to strengthen the organization.

If you are someone who enjoys solving problems, building structure, developing people, and making organizations run better, we would love to hear from you.

Equal Opportunity Employer

Texas ABA and Child Development Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, ancestry, disability, marital status, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

Job Type: Full-time

Pay: $66,406.57 - $72,576.60 per year

Benefits:

• Dental insurance
• Paid time off
• Vision insurance

Education:

• Associate (Required)

Work Location: Hybrid remote in Garland, TX 75042