Operations Manager

Responsible for overseeing all aspects of the restaurant operations, by exercising demonstrated knowledge and experience in Food and Beverage management, including but not limited to, developing business, increasing profitability, staffing, budget and forecast

management.

STRATEGIC PLANNING

Responsible for financial performance of at least 2 brands, including profit & loss and implement appropriate cost control measures

Manage the brand’s budget and forecasts to meet or exceed management expectations

Develop and recommend business marketing plan to increase sale

Plan, direct and coordinate future outlet openings

OPERATIONS MANAGEMENT

Oversee the daily operations of at least 2 brands

Maintain and improve the overall performance of the brands on a regular basis including cost analysis and monitoring of processes

Supervise food and operational safety to ensure a comfortable environment for restaurant patrons

Drive operational efficiencies across outlet by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction

Establish operational procedures and standards to ensure service quality and ensure full compliance to the organisation’s SOPs, policies and service standards

Maintain product and service quality standards by conducting ongoing evaluations, investigating complaints, and initiating corrective actions

Manage supervise and groom a team of area managers, restaurant managers, supervisors and service staff to ensure maximum utilization of manpower allocated

Any other jobs or duties assigned by the General Manager, Operations from time to time.

Company Overview

Jumbo Group of Restaurants began with Jumbo Seafood, a home-grown seafood restaurant that was established in 1987 and best known for its chilli and black pepper crabs. The Jumbo story soon evolved after years of restaurant management experience and now includes six diverse dining concepts that serve more than 4,000 diners daily.

In 2009, we established a Central Kitchen at our corporate headquarters to conduct R&D as well as to achieve better consistency in food quality across our various dining brands. As such, we have been able to innovate and implement a greater variety of cuisine creations to meet our diners' changing tastes and expectations, while continuing to serve quality food at reasonable prices.

With a team of dedicated and innovative F&B professionals that has placed gastronomic and service excellence at the heart of all that we do. Jumbo has achieved a number of culinary and service awards over the years.

JUMBO. Bonding people through food.