Operations Manager

Position Purpose

Responsible for designing and implementing scalable operational processes in the American market to ensure stability and efficiency of logistics services. Through data-driven operational analysis, internal and external collaboration, and customer issue resolution, drive operational efficiency improvement and customer experience optimization, supporting the company's rapid growth in the American domestic shipping business.

Key Responsibilities

Operations Execution & Deliver

• yDesign, document, and implement scalable operational processes from scratch
• .Step in to handle complex escalations, ensuring a premium experience for users while identifying root causes to prevent future issues
• .Assist in building dashboards to track KPIs, identify bottlenecks, and provide data-backed recommendations to leadership
• .Support the team on ad-hoc projects, including testing new system features, coordinating local launch events, etc

.Internal & External Collaboratio

• nAct as a key point of contact for internal and external partners and logistics providers, ensuring service level agreements (SLAs) are met

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Qualifications & Experienc**

e Education Backgrou

• ndBachelor's degree or abov

e.Work Experien

• ce2+ years of experience in operations, logistics, or a high-growth startup environmen
• t.Proven track record of building reports and using data to drive operational improvement

s.Language Requiremen

• tsFluent in English, both written and spoke

n.Technical Skil

• lsProficient in Excel/Google Sheets, able to use data to tell a story or solve a proble
• m.Experience with CRM or logistics management software is a plu

s.Soft Skil

• lsExcellent written and verbal communication skills, able to handle communications with suppliers and customers with empathy and professionalis
• m.Strong problem-solving skills and ability to work under pressur
• e.Able to work across time zones and cultures, effectively communicating local American needs to global stakeholder

s.