OPERATIONS MANAGER

We are hiring an Operations Manager for our client, a well-established professional services firm in Boston. This is a highly visible role responsible for overseeing day-to-day business operations and ensuring key administrative functions run smoothly and efficiently. The Operations Manager will work closely with senior leadership and serve as a central point of contact across finance, human resources, technology, facilities, and general office operations.

Responsibilities

• Oversee day-to-day business and administrative operations across the organization.
• Coordinate accounts payable and accounts receivable activities with external accounting resources.
• Prepare and issue client invoices, maintain billing records, and track outstanding receivables.
• Respond to routine billing inquiries and assist with collection efforts as needed.
• Process payroll accurately and on schedule.
• Coordinate employee onboarding and offboarding activities.
• Support annual benefits enrollment, retirement programs, and other employee benefit processes.
• Serve as a point of contact for external HR, benefits, and payroll providers.
• Assist employees with routine HR and benefits questions and coordinate leave-related administration.
• Coordinate with external IT providers to address technology needs and resolve issues.
• Manage employee technology setup, equipment needs, software subscriptions, licenses, and warranties.
• Maintain records related to technology resources and support general information-security practices.
• Oversee office and facilities needs and coordinate with building management and outside vendors.
• Maintain office and workplace supplies while monitoring related expenses.
• Plan and coordinate internal meetings, company events, and employee gatherings.
• Maintain organized operational records and documentation.
• Identify opportunities to improve administrative processes and overall operational efficiency.
• Anticipate upcoming business needs, troubleshoot issues, and manage competing priorities in coordination with leadership.

Qualifications

• Several years of experience in business operations, administration, human resources, finance, office management, or a related area.
• Experience in a professional office or service-oriented environment preferred.
• Familiarity with accounts payable and receivable, payroll, benefits administration, vendor management, and office operations.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Strong attention to detail and follow-through.
• Comfortable learning and working with technology, systems, and business applications.
• Ability to handle confidential employee, financial, and business information with discretion.
• Resourceful problem-solving skills and the ability to work independently.
• Professional and service-oriented approach when working with employees, clients, vendors, and outside partners.

Compensation $150k MAX

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.