Operations Manager

About the role

Oversee daily operations for Logistics, Service Team and Sales Admin, coordinating delivery schedules, service jobs and customer orders to ensure smooth operations.

Key responsibilities

• Oversee daily operations for Logistics, Service Team and Sales Admin
• Coordinate delivery schedules, service jobs and customer orders to ensure smooth operations
• Monitor team performance, attendance, workload and work progress
• Coordinate with Production, Warehouse, Sales and other departments when necessary
• Handle operational issues, customer complaints and follow up on outstanding matters
• Monitor delivery, service and order records to ensure accuracy
• Prepare simple operational reports and provide updates to Management
• Identify areas for improvement and assist in improving daily work processes

About you

• Diploma/Degree in Business, Operations, Logistics or related field
• 3–5 years of relevant working experience; experience in operations or team supervision is preferred
• Good communication and coordination skills
• Able to manage multiple tasks and solve day-to-day operational issues
• Good knowledge of Microsoft Office, especially Excel
• Responsible, organised, proactive and able to work independently
• Able to communicate in English and Bahasa Malaysia
• Experience in manufacturing, service, logistics or related industries will be an advantage