Operations Manager

About the role

Due to growth, we are seeking an experienced full time Operations Manager to oversee the cleaning operations based at a site in Mascot with travel to other sites based in NSW and intermittent travel to Canberra. The Operations Manager will include developing and empowering your team, managing day-to-day operations, fostering strong client relationships, and ensuring strict adherence to compliance and safety standards.

Key responsibilities

• Manage the day-to-day operations, ensuring service delivery excellence, efficiency, and adherence to contract specifications.
• Provide practical, hands on support onsite daily
• Develop and implement operational strategies that align with the company's national objectives.
• Drive innovation and continuous improvement to enhance service delivery.
• Lead, inspire, and mentor a high-performing team, fostering a culture of collaboration, accountability, and success.
• Provide coaching and development opportunities to ensure your team is equipped to meet business objectives.
• Manage supervisors to ensure staff are performing to agreed requirements and provide direct supervision to staff in the absence of supervisors
• Serve as a point of contact for major clients, maintaining strong, trusted relationships.
• Actively engage with clients to understand their evolving needs, ensuring service excellence and retention.
• Ensure all operations comply with relevant legislation, regulations, and company policies.

About you

• 5 + years of experience in a senior operations or leadership role within the facilities management, cleaning, or related industry.
• Demonstrated ability to manage large-scale operations and diverse teams effectively.
• A track record of success in client relationship management and business development.
• Excellent communication, negotiation, and interpersonal skills.
• Comprehensive understanding of people, safety, compliance, and risk management frameworks.
• Results-driven with the ability to work under pressure and meet deadlines.

About us

IKON is an industry leader in facilities management, delivering top-tier cleaning, waste, and hygiene solutions to some of Australia's most respected businesses. Known for our commitment to innovation, sustainability, and exceptional service, IKON offers an environment where dynamic leaders can thrive and make a real impact.

Benefits

• A competitive salary package.
• A leadership role with significant scope to make an impact.
• The opportunity to join a growing, industry-leading company known for its innovation and commitment to excellence.
• A supportive and collaborative workplace culture that values its people and promotes career progression.
• Access to professional development and training opportunities through the IKON Academy.
• Exclusive discounts through our partners and retailers