Operations Manager

Operations Manager (Work From Home)

Job Summary

Join a fast-growing Australian startup as an Operations Manager, leading a small remote team while driving performance, accountability, and process improvement. This is an opportunity to make a direct impact on how the business scales by building efficient systems, developing team members, and creating a high-performance culture.

Key Responsibilities

• Lead, coach, and manage a team of 5–10 remote team members.
• Conduct regular one-on-one meetings to support performance, development, and engagement.
• Monitor team attendance, productivity, and adherence to schedules.
• Track, analyse, and report on key performance indicators (KPIs).
• Implement, maintain, and continuously improve Standard Operating Procedures (SOPs).
• Facilitate team meetings, operational reviews, and performance discussions.
• Ensure compliance with company policies, procedures, and operational standards.
• Identify operational bottlenecks and implement solutions to improve efficiency and scalability.
• Collaborate with leadership to execute strategic initiatives and business priorities.
• Maintain accurate reporting and provide regular updates on team and operational performance.
• Support hiring, onboarding, and training activities as the team grows.
• Foster a positive, accountable, and high-performing team culture.

Requirements

• Previous experience in Operations Management, Team Leadership, or a similar management role.
• Proven experience managing and motivating remote teams.
• Strong understanding of KPI management, performance coaching, and operational reporting.
• Experience creating, implementing, and improving SOPs and business processes.
• Excellent leadership, communication, and stakeholder management skills.
• Strong organisational, problem-solving, and decision-making abilities.
• Comfortable working in a fast-paced startup environment.
• Proficiency with productivity, reporting, and project management tools.
• Excellent written and verbal English communication skills.

Work From Home Requirements

To be successful in this role, you must have:

• A reliable and up-to-date laptop or desktop computer.
• A stable high-speed internet connection suitable for video meetings and daily operations.
• A quality headset with microphone.
• A dedicated and professional home workspace.
• The ability to work independently with minimal supervision.

What We're Looking For

We're looking for a hands-on leader who enjoys building systems, improving processes, and helping people perform at their best. You'll thrive in this role if you're proactive, data-driven, highly organised, and excited by the opportunity to help shape and scale a growing business.