Operations Manager

Job Summary

We are looking for an experienced and results-driven Operations Manager to oversee store operations, drive financial performance, and lead Area/Store Managers toward achieving business growth and operational standards. In this role, you will be responsible for ensuring high standards of service, quality, cleanliness, and profitability across assigned store clusters.

Key Responsibilities

• Operational Excellence: Oversee daily store operations to ensure full compliance with brand standards, quality control, food safety (HACCP/GMP), and customer service excellence.
• Financial & Sales Management: Drive store revenue and profit targets. Monitor key metrics including food cost, labor cost, waste control, and operating expenses.
• Strategic Leadership: Lead, coach, and mentor Area Managers and Restaurant Managers. Develop manpower plans, pipeline development, and leadership training across stores.
• Audit & Performance Monitoring: Conduct regular store visits and operational audits to ensure brand standards and local government requirements are consistently met.
• Cross-Functional Coordination: Collaborate with Supply Chain, Finance, Marketing, and HR to ensure smooth store rollouts, promotional campaigns, and resource allocation.
• Issue Resolution & Continuous Improvement: Identify operational bottlenecks, implement corrective action plans (CAPA), and drive process improvements across store networks.

Qualifications & Requirements

• Education: Bachelor’s Degree in Business Administration, Hotel and Restaurant Management (HRM), Food Service Management, or related fields.
• Experience:
• Minimum 3–5 years of managerial experience in Multi-Unit Store Operations or Area Management.
• Strong background in Quick Service Restaurants (QSR) or fast-paced food service operations (e.g., Jollibee, Chowking, or major QSR brands is a strong advantage).
• Skills:
• Solid understanding of P&L management, store cost controls, and key performance indicators (KPIs).
• Exceptional leadership, communication, and interpersonal skills.
• Strong problem-solving, analytical, and decision-making capabilities.

Pay: Php80,000.00 - Php100,000.00 per month

Benefits:

• Company events
• Employee discount
• Health insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Work Location: In person