Operations Manager

Position Summary

The Operations Manager is responsible for the cost-effective operation, maintenance, and long-term preservation of the physical assets of the property. The Operations Manager supports General Manager to achieve property specific business metrics and goals primarily focused on physical operations, construction coordination, safety & health principles, contracted services oversight, and project management.

Responsibilities

• Operate a clean, well maintained property providing guests with a positive shopping experience

• Oversee all physical assets to ensure they are maintained to required standards in the most economically efficient manner

• Under the guidance of the GM, they will prepare and manage multi-year ordinary capital and operating expense plans and projects to meet or exceed company expectations, while also identifying operating expense control strategies and tactics

• Develop strong tenant relationships through pre-construction and subsequent follow-up meetings with tenant contractors to regulate compliance with Rules & Regulations, specific lease requirements and timely completion of construction, along with assisting Tenant Coordination with as-built conditions, available utilities, and any known constraints

• Implement and administer all preventative maintenance programs and related vendor and contractor compliance for all applicable service and/or maintenance contracts

• Ensure property safety systems are code compliant, maintained and inspected, and Federal required reports and safety documentation is maintained and posted

• Support the Safety, Health, and Environment program into your work planning and execution

• Support corporate sustainability efforts to reduce the property’s carbon footprint

• Understand and monitor utility consumption, utility rates structures, utility rebates through the use of new and existing building control technologies/BAS systems including (but not limited to) lighting controls (BMS/EMS), HVAC, fire/life safety alarm systems, irrigation control, vertical transportation

• Manage and develop direct reports while ensuring compliance with all company policies and procedures

• Partner with corporate departments including Tenant Coordination, Leasing, Business Development, Accounting, Finance, Marketing, Human Resources, Development (as needed) to ensure property and corporate objectives are met

• Develop favorable relationships with local officials, government leaders, first responders, key stakeholders, and community organizations

• Review and approve invoices for accuracy and monitor for timely payment

• Oversee operations during a crisis situation (including natural disasters) ensuring the safety and security of all customers, tenants, guests and assets

• Other duties as assigned

• Bachelor’s degree preferred or equivalent direct work experience

• 2+ years of experience or training in shopping centers or equivalent management and leadership

• 3+ years of facilities operations or construction management preferred