Operations Manager

About us

鲸航贸易有限公司 is a dynamic hospitality and tourism organisation committed to delivering exceptional guest experiences and maintaining the highest standards of operational excellence. We pride ourselves on our innovative approach to hospitality management and our dedication to creating memorable experiences for our clients and guests. Our team is passionate about hospitality, customer service, and fostering a collaborative workplace culture that values professionalism and continuous improvement.

About the role

We are seeking an experienced Operations Manager to join our team in Kowloon on a full-time basis. This is a key position within our hospitality and tourism management division, where you will take responsibility for overseeing day-to-day operations and ensuring seamless service delivery across all aspects of our business. The Operations Manager will play a strategic role in driving operational efficiency, maintaining service quality standards, and leading our team to achieve organisational objectives. You will report directly to senior management and be instrumental in shaping the operational success of our hospitality venues and services.

Key responsibilities

• Oversee daily operations of hospitality venues and facilities, ensuring compliance with all operational policies and procedures
• Manage staffing schedules, recruitment, training, and performance management of operations team members
• Monitor operational costs and budgets, identifying opportunities for cost savings and efficiency improvements
• Ensure delivery of exceptional guest experiences through quality control and service standard maintenance
• Implement and maintain health, safety, and hygiene standards in accordance with local regulations and company requirements
• Co-ordinate with department heads and stakeholders to ensure smooth inter-departmental communication and collaboration
• Analyse operational performance metrics and reporting, providing insights and recommendations for improvement
• Handle guest complaints and operational issues in a professional and timely manner
• Develop and implement operational strategies to support business growth and customer satisfaction objectives
• Maintain relationships with suppliers, vendors, and external service providers

What we're looking for

• Minimum 5 years of operations management experience within the hospitality, tourism or related service industry
• Proven track record in managing operational teams and driving performance improvements
• Strong knowledge of hospitality operations, guest service standards, and industry best practices
• Excellent leadership and people management skills with the ability to motivate and develop team members
• Sound financial acumen with experience in budget management and cost control
• Proficiency in operations management software and Microsoft Office applications
• Strong problem-solving abilities and adaptability in a fast-paced environment
• Excellent communication and interpersonal skills in English and Cantonese (preferred)
• Knowledge of health, safety, and hygiene regulations relevant to hospitality operations
• Ability to work flexible hours, including evenings and weekends, as required by the hospitality industry
• Relevant qualifications in hospitality management, business administration, or operations management are advantageous

What we offer

At 鲸航贸易有限公司, we are committed to supporting the wellbeing and professional development of our team members. We offer a competitive salary package commensurate with experience and a range of benefits designed to support our employees. These include opportunities for career progression within the hospitality and tourism sector, professional development and training programmes, staff discounts on our hospitality services, and a supportive work environment where your contributions are valued. We recognise the demands of the hospitality industry and strive to maintain a positive work-life balance for our team. We welcome discussions about flexible working arrangements where operationally feasible, and we are committed to creating an inclusive workplace where all employees can thrive.

Apply now

If you are an experienced operations professional with a passion for hospitality and tourism management, we would love to hear from you. Please submit your CV, a cover letter detailing your relevant experience, and any supporting documents to our recruitment team. Join us and become part of a dynamic team dedicated to operational excellence and exceptional guest experiences.