Operations Manager

Location: Mumbai
Employment Type: Full-Time
Reports To: Founder / CEO
Experience Required: 3+ years in operations, preferably in a digital/creative/marketing agency

Role Summary:

Operations Manager will oversee the agency's daily functions, drive operational efficiency, implement scalable processes, and support department heads in achieving their KPIs.

Key Responsibilities:

• Operational Leadership:
• Oversee and improve daily operations across departments (Creative, Marketing, Development, Client Servicing, etc.).
• Identify bottlenecks and implement solutions to streamline workflows and delivery timelines.
• Work with internal softwares
• Team & Resource Management:
• Work with team leads to allocate resources optimally across projects.
• Ensure hiring plans align with business growth; assist in recruiting and onboarding processes.
• Process & Systems Implementation:
• Build and implement SOPs, dashboards, project management systems (like Asana, Trello, ClickUp, etc.).
• Monitor internal tools, track team productivity, and identify process gaps.
• Project Delivery Oversight:
• Maintain visibility into project timelines, budgets, and quality standards.
• Troubleshoot delivery risks and proactively manage client satisfaction.
• Financial & Performance Monitoring:
• Collaborate with finance to forecast revenues, track billing efficiency, and manage operational budgets.
• Drive profitability by improving utilization, reducing wastage, and optimizing cost structures.
• Cross-functional Collaboration:
• Act as the right hand to the CEO/founder to translate vision into actionable plans.
• Work closely with Sales & Account Management to ensure seamless handoffs and delivery.

Key Requirements:

• Proven experience in an operations or delivery role at a digital/creative/advertising/tech agency.
• Strong leadership, organizational, and people management skills.
• Experience managing cross-functional teams and project lifecycles.
• Proficient in project management tools and agency workflows.
• Excellent problem-solving and process-optimization abilities.
• Data-driven approach to decision-making and performance monitoring.

Nice to Have:

• Experience scaling operations in a high-growth startup or agency environment.

Job Type: Permanent

Pay: From ₹45,000.00 per month

Work Location: In person