Operations Manager

As the Operations Manager, you will work alongside the General Manager to ensure that guests have a pleasant dining experience. You will oversee the day-to-day operations of the restaurant and ensure that the venue is compliant with all federal, state and local laws and regulations, and company policies. To be successful in this role, you will need to have previous hospitality supervisory/management experience within a high-volume setting.

Duties and Responsibilities

• Adhere to all appearance standards as outlined in the Employee Handbook.
• Greet and welcome guests, ensuring a positive and friendly first impression.
• Respond to customer and staff concerns efficiently and in a professional manner.
• Provide superior customer service to ensure customer satisfaction and retention.
• Supervise and coordinate staff responsibilities to ensure that the restaurant is running efficiently and profitably.
• Ensure the quality of food and beverages meets the restaurant’s standards.
• Supervise, train, and support all Front of House staff.
• Manage staff schedules based on forecast and performance measures.
• Participate in growth opportunities and staff development.
• Regulate all POS functions requiring a manager’s approval.
• Assist with job performance reviews.
• Foster a positive work environment and promote teamwork.
• Oversee the setup and breakdown of dining areas, including table settings and service stations.
• Monitor and manage inventory levels.
• Assist with budgeting, cost control, and financial reporting as needed.
• Monitor daily sales and manage cash handling procedures.
• Implement strategies to increase sales and profitability.
• Ensure compliance with health and safety regulations, including proper food handling and sanitation practices.
• Train staff on emergency procedures and safety protocols.
• Must be organized, selfmotivated, and proactive with a strong attention to detail.
• Possess indepth knowledge of operational systems.
• Possess indepth knowledge of all food and beverage menu items.
• Ensure the reconciliation of all endofshift financials.
• Possess practical knowledge of job duties for all supervised staff.
• Ensure the completion of all opening and closing procedures.
• Demonstrate knowledge of the company, its partners and supporting hotel environments.
• Oversee any repairs to damaged equipment or furniture.
• Attend and participate in any training sessions, departmental meetings, or daily preservice meetings.
• Work as part of a team and help and support all fellow team members.
• Regularly inspect the dining areas to maintain cleanliness and order.
• Implement and enforce company policies and procedures, ensuring staff have an indepth understanding.
• Other duties as assigned by the General Manager and/or Ownership.

Our Ideal Candidate 3+ years in a hospitality based supervisory role in a high-volume setting.

Demonstrates effective oral & written communication skills.

Excellent customer service skills.

Detail oriented, with the ability to work in a fast-paced environment.

Proficient with technology (Microsoft systems and POS/Scheduling Software).

Excellent time management skills.

Experience training and managing a multilingual staff (preferred).

Portrays a positive and professional attitude.

Responsible Beverage Service (RBS) certification.

Management level Food Handler Certification.

Inspirational leader; resilient and pragmatic.

Physical Demands and Work Environment

Must be able to stand, walk, lift and bend for extended periods of time.

Must be able to bend and lift up to 50 lbs.

Role may include job duties or tasks requiring repetitive motion.

Role may include exposure to hot kitchen elements or cleaning materials.

Must be able to work and remain focused in a fast-paced and ever-changing environment.

Ability to work a flexible schedule with varying shifts days, evenings, weekends, and holidays.

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. The Company reserves the right to make changes in the above job description and all other duties assigned. Nothing herein shall restrict Company management’s right to assign or reassign tasks, duties, or responsibilities to this job at any time. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.