Operations Manager

We are looking for an experienced Operations Manager to join our team and oversee both the day-to-day operations of the company and the successful delivery of our productions.

**Key Responsibilities

1. Business & Company Operations**

• Oversee the day-to-day operations of the company.
• Ensure departments are working efficiently and communicating effectively.
• Manage company workflow, resources, capacity and priorities.
• Develop and improve internal systems, processes and SOPs.
• Identify operational challenges and implement practical solutions.
• Support the Managing Director in company planning and decision-making.

2. Project & Production Oversight

• Review project performance, costs and profitability.

3. Financial & Commercial Management

• Oversee company budgets, project budgets and overall financial performance.
• Review and approve quotations, project costs and major expenditures.
• Monitor accounts receivable, payables and cash flow together with the accounting team.
• Review project profitability and identify areas for cost control and improvement.
• Support commercial negotiations with clients, suppliers and partners.
• Ensure company financial procedures and approval processes are followed.

4. Client & Business Relationships

• Maintain and develop key client relationships.
• Support Producers and Project Managers with important or sensitive client matters.
• Participate in major pitches, negotiations and client meetings.
• Help develop long-term relationships with existing clients and partners.
• Identify potential new business opportunities and partnerships.

5. Team & People Management

• Oversee company staffing requirements, recruitment and onboarding.
• Work with department leads to establish roles, responsibilities and performance expectations.
• Conduct or oversee employee performance reviews.
• Support salary reviews, promotions and development plans.
• Manage employee concerns and internal conflicts where required.
• Ensure the company maintains a positive, professional and collaborative working environment.
• Monitor team capacity and resource allocation across departments.

6. Company Administration & Compliance

• Oversee company documentation, contracts, policies and internal procedures.
• Coordinate with external accountants, legal advisors and other professional service providers.
• Ensure company policies and employment procedures are maintained.
• Support compliance with relevant Thai employment and business regulations.
• Oversee office requirements and other operational matters where applicable.

7. Strategy & Growth

• Work with the Managing Director to develop and implement company goals and business strategies.
• Monitor company performance against agreed objectives.
• Identify opportunities to improve profitability, efficiency and service offerings.
• Contribute to the long-term growth and development of Fat Mango Studio.