Operations Manager

• To motivate and lead the entire Operations team towards achieving the objectives of the department.
• Responsible for proper manpower planning and effective utilization of available resources.
• Responsible for proper induction to the department for new recruits.
• Responsible for periodical training on job skills as well as soft skills for the team members.
• Responsible for the discipline and work ethics of the department.
• Responsible for approving duty roasters prepared by various heads of the department.
• Responsible for preparation of MIS reports, analysis of data and suggest suitable recommendations to improve the systems.
• Responsible for implementation of SOP in all areas of Operations.
• Responsible to monitor the admission/discharge/billing process and improve it to enhance the patient satisfaction.
• Responsible for performance appraisal and recommending promotions/increments, etc.
• Responsible for immediate action on patients feedback/complaints/suggestions.
• Responsible to monitor the functioning of patient relations department.
• Responsible for holding inter-departmental meetings to ease the practical difficulties in achieving the objectives of the department.
• Responsible for the welfare of the staff of Operations department.
• Responsible for handling employee grievances of Operations department.
• Responsible for screening the interview candidates and advising GM-Ops on recruitment for OPS department.
• Responsible for monitoring Key Indicators and thereby training the resources accordingly.
• Responsible for smooth functioning of support services i.e., Housekeeping, Security, Maintenance, etc to achieve patients satisfaction.
• Responsible for submission of daily report on IP Services to GM - OPS
• To take active part in daily Operations Meeting & representing the Operations Departments requirements.
• To participate and contribute to departmental quality initiatives.
• To be aware of departments performance and objectives.
• To carryout data collection/support in data collection.
• To adhere to the safety norms of hospital and follow both patient safety and staff safety rules.

To perform any job / task as and when assigned by the superior.