Operations Manager

About the role

Act as the key operations leader for two FC projects, Midea and CP Meiji, overseeing both CJ employees and outsourced manpower at approximately 30 employees per site. The role is accountable for operational performance, productivity, quality, safety, manpower deployment and service levels. The position is based at Head Office with regular travel to assigned sites.

Key responsibilities

• Lead overall operations for Midea FC and CP Meiji FC to achieve agreed targets for productivity, quality, safety, service level and cost
• Manage CJ and outsourced operations teams, including manpower planning, shift allocation, work assignment and attendance/manpower control
• Provide direction, priorities and operating standards to Supervisors and Team Leaders and ensure consistent execution at site
• Conduct regular site visits to validate actual operations, identify issues and follow up corrective and preventive actions
• Monitor daily, weekly and monthly KPIs such as productivity, man-hours, attendance, overtime, accuracy, errors, SLA and cost
• Optimize outsourced manpower against volume and workload while controlling vendor productivity and service quality
• Coordinate with Site Managers, Operations, HR, Recruitment, T&I, Finance, customers and stakeholders to resolve issues and drive project execution
• Analyze root causes and implement improvement plans to increase productivity, optimize manpower and reduce operating costs
• Ensure safety standards, company/site rules and accident-prevention requirements are consistently followed
• Support FC opening and expansion through operational, manpower and process readiness

About you

• Bachelor's degree or higher in Logistics, Supply Chain, Business Administration, Industrial Engineering or related fields
• 5–8+ years of experience in warehouse, fulfillment, contract logistics or operations management, with proven leadership at Manager/FM level
• Proven experience managing operations teams and outsourced workforce across multiple sites or projects
• Strong analytical capability in KPI, productivity, manpower and cost, with ability to turn data into practical action plans
• Knowledge or experience in labor outsourcing, vendor management, equipment rental or contract management is preferred
• Willing and able to travel to assigned project sites as required
• Strong Thai communication skills and working-level English for business communication and stakeholder coordination