Operations Manager

Operations Manager – Maintenance

Location: Austin, TX and surrounding client sites
Schedule: Day shift; occasional early mornings, evenings, or weekends as operations require
Compensation: $80,000–$110,000 per year, based on experience and qualifications
Reports To: Division President
Experience: Minimum 5 years of commercial lawn maintenance or similar service-based operations experience

Build Your Legacy With ERW Companies
When you join ERW Companies, you become part of an employee-owned team supporting the businesses that build and strengthen our communities.
We partner with family-built companies in construction and adjacent industries, helping them operate, improve, and grow while preserving what made them successful. We believe strong businesses are built by strong people, and we give those teams the support and resources to keep moving forward.
As an employee-owned company, we all have a stake in what we create together. Your work contributes to the performance of our companies, the strength of ERW Companies, and the long-term value we share as owners.
Here, ownership means taking pride in your work, supporting the people around you, and helping strengthen businesses built to last.
Come own your legacy.

Job Summary
As an Operations Manager with LandTec Services, you will support the day-to-day execution of the maintenance department, ensuring work is completed safely, on schedule, and within budget. You will coordinate between sales teams, field crews, and support functions, serving as a key link between the Division President, Account Representatives, and Superintendents to drive operational efficiency and department success.
This experienced-level role requires sound independent judgment, strong organizational and leadership skills, and at least five years of commercial maintenance or service-based operations experience. Success means well-run accounts, satisfied clients, efficient use of labor and equipment, and a department that consistently meets its safety, quality, and financial targets.

What You Will Do

• Oversee daily operational activities across the maintenance department.
• Support Account Representatives and Superintendents in managing sales, budgets, and resources.
• Monitor account performance and identify operational issues requiring escalation or intervention.
• Coordinate resource allocation, including labor, equipment, subcontractors, and materials.
• Enforce company safety policies, quality standards, and operational procedures.
• Assist in subcontractor and vendor management, including performance monitoring and issue resolution.
• Collaborate with Estimating and Accounting on account-related needs.
• Support client communication and relationship management as needed.
• Track and report on operational KPIs and account status to senior leadership.
• Assist in onboarding, training, and development of field and sales staff.

What You Will Have

• Bachelor's degree in Horticulture, Construction Science, Business, or a related field; equivalent experience considered.
• 5+ years of commercial lawn maintenance or similar service-based operations experience.
• Strong understanding of the sales process, customer service, and field coordination.
• Ability to manage multiple priorities and coordinate across teams.
• Strong communication, organizational, and problem-solving skills.
• Valid driver's license with a clean driving record.
• Ability to travel regularly to client sites throughout the Austin area.

What Would Make You a Top Candidate

• Experience managing budgets and P&L performance for a commercial maintenance department or branch.
• Texas Department of Agriculture pesticide applicator license or Texas irrigation license.
• Familiarity with landscape business management software (such as Aspire or LMN) and Paycor or similar workforce tools.
• Bilingual (English/Spanish) communication skills.
• Experience supporting account growth and client retention in a commercial portfolio.

Physical and Working Conditions

• Work is performed in both office settings and at active client sites, with regular outdoor exposure.
• Frequent standing, walking, and moving across uneven terrain during site visits; extended periods of computer and phone work in the office.
• Ability to lift and handle materials and equipment in accordance with company policy and applicable law, using mechanical assistance or team lifting when appropriate.
• Exposure to weather, dust, noise, and moving equipment when on site.
• Ability to wear required PPE and safely move through active work areas.

Benefits and Employee Ownership

• Medical coverage through Cigna.
• Dental and vision coverage through Guardian.
• 401(k) retirement plan through The Standard.
• Up to 3 weeks of paid time off per year, accrued based on hours worked.
• 8 paid company holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the Friday after Thanksgiving, Christmas Eve, and Christmas Day.
• Eligibility to participate in the Employee Stock Ownership Plan (ESOP) after completing 6 months of service and 1,000 hours of service in a year.

Additional Information

• This is a full-time, exempt position.
• The expected pay range is $80,000–$110,000 per year. Actual compensation will be based on relevant experience, qualifications, certifications, and business needs.
• Day-shift work is standard; occasional early mornings, evenings, or weekend work may be required based on operational needs.
• This position is based in Austin, TX, with regular travel to client sites.
• Employment is contingent upon a satisfactory motor vehicle record (MVR) review, along with any other company-required screening, as applicable.

ERW Companies is committed to providing reasonable accommodations to qualified individuals who need assistance performing the essential functions of the position, consistent with applicable law.