Operations Manager

Job Description and Responsibilities

• Manage the daily operations of the food and beverage outlet.
• Ensure service quality, food quality and operational standards are consistently maintained.
• Plan staff schedules, deploy team members and monitor attendance.
• Train, guide and evaluate employees to improve service and productivity.
• Monitor sales performance, manpower costs, food costs, stock levels and wastage.
• Coordinate purchasing, inventory control and supplier matters.
• Handle customer feedback and resolve operational issues promptly.
• Ensure compliance with food hygiene, workplace safety, licensing requirements and company procedures.
• Prepare operational reports and recommend improvements.

Requirements

• At least 1 year of relevant food and beverage operations or management experience.
• Good team leadership, communication and problem-solving skills.
• Familiar with outlet operations, inventory control and customer service.
• Able to work shifts, weekends and public holidays.

Working Arrangement

• Permanent, full-time position.
• 6 working days and 44 hours per week.
• Shift work required.