Career Professionals, Inc.
Operations Manager
Skills
21 days ago
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Important information
Contract type:
Permanent
Location:
Makati City, Metro Manila, Philippines
Work mode:
Onsite
Published on:
30 September 2026
What they need
The RCM Operations Manager provides strategic and operational leadership for the RCM program. This role owns end-to-end service delivery, P&L/cost efficiency, client relationship management, and the leadership development of Assistant Managers and Supervisors. The Manager is accountable for driving operational excellence, scaling performance, and ensuring full compliance with U.S. healthcare standards and BPO operational frameworks.
- Non-Negotiable: 5+ years of progressive leadership experience in BPO operations, with significant tenure managing Healthcare RCM campaigns at a managerial level.
- Proven track record in large-scale team management, multi-LOB operations, scorecard management, and client relationship governance.
- Comprehensive expertise in RCM metrics, financial analytics, capacity planning, and workforce optimization.
- Exceptional executive communication, strategic thinking, and change management capabilities.
Work Location: In person
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