Operations Manager

JOB SUMMARY

For over 40 years, Helapet has been a trusted manufacturer and distributor of high-quality medical and cleanroom consumables, supporting healthcare providers and organisations operating in critical environments across the UK.

As Operations Manager, you will play a pivotal role in leading and developing our manufacturing, warehouse, supply chain, and quality assurance functions. Reporting directly to the Managing Director and forming part of the Senior Leadership Team, you will be responsible for ensuring operational excellence across the business while contributing to Helapet's long-term strategic growth.

This is a hands-on leadership role with responsibility for driving efficiency, quality, regulatory compliance, and continuous improvement across our operations. You will oversee manufacturing, quality and regulatory standards, and ensure the site operates safely and effectively.

Working closely with colleagues across the business, you will use data and key performance indicators to identify opportunities for improvement, implement best practice initiatives, and support the delivery of exceptional service to our customers. You will also lead, coach, and develop your teams, creating a culture of accountability, engagement, and continuous improvement.

This opportunity would suit an experienced operational leader who enjoys balancing strategic planning with day-to-day operational management and is passionate about delivering high standards.

MAIN DUTIES AND RESPONSIBILITIES

• Responsible for all product manufacturing and sourcing costs.

• To coordinate the delivery dates with sales order processing and update log to reflect the actual stock status.

• Responsible for the ordering of all manufacturing materials taking into account the manufacturing plan, existing stocks and customer demand.

• Progress any overdue orders required for manufacturing and keep Sales and Manufacturing informed of any potential delays.

• Ensure that timely, accurate, reports are produced to measure KPIs, following through with actions to address any failures against KPIs.

• To drive processes using Lean Six Sigma and 5S experience.

• Responsible for the Quality system ensuring that standards are maintained, improved upon and that timely internal and external audits are carried out in compliance with regulations.

• Ensure all necessary Quality and Regulatory standards are met including appropriate medical device certification and registration.

• Complete and execute a timetable for internal audits for ISO certification standards as and when required.

• Complete and execute an audit timetable on all key suppliers and new suppliers.

• Responsible for coordinating and managing physical stock takes with justification on any discrepancies to the Managing Director.

• To ensure that all company policies, relevant SOPs and controlled measures are adhered to within Logistics.

• Responsible for all functions within Logistics ensuring the following:

• Accuracy of goods in/out

• All aspects of stock maintenance including stock preservation, expiry and write off proposals.

• Responsibility for material and finished goods resource planning:

• Supplier performance

• Alternative Sourcing

• Supplier auditing

• Reorder levels.

• To be responsible for the Helapet Houghton Regis site, including all Health and Safety.

• Lead and develop direct reports by on the job learning and development. This includes identifying learning and development requirements, maintaining training records and completing PDRs timely for all direct reports.

• Provide Leadership and direction to all direct reports, ensuring that business objectives are achieved.

• Manage direct reports to ensure that operational objectives and KPIs are met, reviewed and reported on monthly.

• As part of the Senior Leadership Team, develop, evolve and rollout Helapet’s 3/5-year strategy.

For over 40 years, Helapet has been a trusted manufacturer and distributor of high-quality medical and cleanroom consumables, supporting healthcare providers and organisations operating in critical environments across the UK.

As an approved NHS supplier and proud member of the CliniMed Group, we are committed to delivering essential products, exceptional customer service, and expert technical support that help our customers achieve the highest standards of care and compliance.

At Helapet, our people are at the heart of our success. We foster a safe, supportive, and engaging working environment where employees are encouraged to develop their skills, share ideas, and reach their full potential. Our commitment to employee development and workplace culture has been recognised through “Great Place to Work” Certification, which we are extremely proud of.

If you are looking to join an organisation that values its people, supports professional growth, and makes a meaningful contribution to healthcare, we encourage you to explore our current opportunities and apply for vacancies that align with your skills and aspirations.

Lister House, Blackburn Road, Houghton Regis, Bedfordshire, LU5 5BQ